I did not receive my $*** grocery delivery today. Called Instacart and placed on hold w...
GetHuman-jeananit's Refund issue with Instacart from March 2020
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The issue in GetHuman-jeananit's own words
I did not receive my $*** grocery delivery today. Called Instacart and placed on hold with just music and have used the chat and no one responds there, too. I also emailed and only got the automated reply saying they will be back in touch as soon as possible. I have been using the service for about ** months without any problems. Exceptionally upset since the reason because I have been charged. The reason why I use the service is that I do not own a car and like the convenience of having my groceries delivered to avoid the time and hassle of using alternative ways to go buy my groceries.
GetHuman-jeananit did not yet indicate what Instacart should do to make this right.
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How GetHuman-jeananit fixed the problem
Because my order was $***, after I made a copy of the text exchange I had with the driver, I persisted to get thru to customer service on their scheduled call option. In this call today, I explained how the driver left the groceries unattended in the entranceway to the complex instead of the usual delivery I have to my door and they reviewed the copy of the text exchange, I had with the driver which they also had on file. In this text conversation, I texted this driver that I did not see her when I went downstairs, she replied she could not wait for me to come down and that she left the groceries at the entranceway. So this situation was resolved* they are refunding my $*** and even though it may be tedious and time-consuming, I do hope others can resolve their complaints.
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