I was scheduled to receive an order between *:** and *:** this afternoon, then Instacar...

GetHuman4482844's Track an Order issue with Instacart from March 2020

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Before contacting them, items GetHuman4482844 may need:
Order Confirmation Number, Tracking Number, Email on Order, Phone Number on Order, Name of Account Holder, and Home and Billing Address
Top Tip from another customer
Check all folders in your email attached to your account for tracking orders. They usually have the tracking information there. If not, log into your account on the company’s website and look under your previous orders there.
The issue in GetHuman4482844's own words
I was scheduled to receive an order between *:** and *:** this afternoon, then Instacart unilaterally changed the delivery window to *:**-*:**. It is now *:**. I haven’t received notice that my order is being shopped. I have been on hold with your *** number for ** minutes. Please advise the status of my order, for which you charged $** to my card two days ago. To recap: no delivery during promised delivery window, change of delivery window without consulting me, the customer, $** charge to my card, ** minutes on hold.

GetHuman4482844 did not yet indicate what Instacart should do to make this right.

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Instacart

Track an Order issue
Reported by GetHuman4482844
Mar 17th, 2020 - 7 months ago
Not resolved
Seen by 7 customers so far
Similar issue to 2973 others
0 customers following this

Timeline

GetHuman4482844 started working on this issue
Mar 17th 9:12pm
GetHuman4482844 indicated the issue is not fixed yet.
Mar 18th 1:27am

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