For today's delivery, my sales slip lists the items requested and a total of $**.**.**T...

GetHuman-jsapers's Report a Problem issue with Instacart from November 2019

Help with my Instacart issue
The issue in GetHuman-jsapers's own words
For today's delivery, my sales slip lists the items requested and a total of $**.**.**THE PROBLEM: the sales slip indicates that the groceries were charged to a Mastercard account ending in ****. My credit card is Visa, ending in ****.**I checked my online visa account and there are * instacart charges listed for today, *to wit:**$**.***$**.***$***.**It appears that what I actually owe is $**.*** so the sum of these figures is an overpayment of $***.**.**The auth******* RC****Stop & Shop, store ***

GetHuman-jsapers did not yet indicate what Instacart should do to make this right.

How GetHuman-jsapers fixed the problem
I guess you must have done it. Both inappropriate charges have been deleted from my credit card record.**What didn't work: a entirely unsatisfactory phone conversation with Stop and Shop (where Instacart got the groceries). A rude and dismissive 'manager' in S&S's Customer Service said:"I don't know anything about it* we're separate from Instacart." As in, 'Go away, stupid.'
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Instacart

Report a Problem issue
Reported by GetHuman-jsapers
Nov 8th, 2019 - a year ago
Fixed
GetHuman-jsapers shared how to fix
Seen by 12 customers so far
Similar issue to 4495 others
0 customers following this
Items needed
Order Confirmation Number
Tracking Number
Email on Order
Phone Number on Order
Name of Account Holder
Home and Billing Address

Timeline

GetHuman-jsapers started working on this issue
Nov 8th, 2019 5:00pm
GetHuman-jsapers indicated the issue is not fixed yet.
Nov 8th, 2019 10:08pm
GetHuman-jsapers confirmed the issue is fixed. Hooray!
Nov 9th, 2019 9:01pm