Your service has put charge holds on two of my banks*cards.. eight times total... total...

Your service has put charge holds on two of my banks*cards.. eight times total... totaling OVER $*,***! Your customer service sickens me, zero empathy (like $****? Is that not a lot to your employees or something?) that now I cannot even run to the store and purchase groceries for my family like MILK because all of my money is held up in holds. Worst of all your company cannot even find my “orders” because they don’t exist... but the charges do. I don’t appreciate being told there is no way to resolve my issues, that i just have to wait for an email when I have a human on the phone, or anyway to release my money, or complete my order and more importantly.. deny me speaking to a manager when I ask because I feel the person i am speaking with is not only not listening but, they are only making excuses and giving fake apologies. As a professional and sales person, I am disappointed. Instacart is a great concept* it helps moms like me who are sick with sick toddlers get weekly groceries for their family with ease. But based on how I was treated when I had a problem I will not consider using this service again. I am now on my *th customer service call and have been on calls for the last TWO HOURS. And i have zero groceries. Disappointed does not even begin to describe how I feel. Disgraceful.