Your service has put charge holds on two of my banks*cards.. eight times total... total...

GetHuman3834531's Report a Problem issue with Instacart from October 2019

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Order Confirmation Number, Tracking Number, Email on Order, Phone Number on Order, Name of Account Holder, and Home and Billing Address
The issue in GetHuman3834531's own words
Your service has put charge holds on two of my banks*cards.. eight times total... totaling OVER $*,***! Your customer service sickens me, zero empathy (like $****? Is that not a lot to your employees or something?) that now I cannot even run to the store and purchase groceries for my family like MILK because all of my money is held up in holds. Worst of all your company cannot even find my “orders” because they don’t exist... but the charges do. I don’t appreciate being told there is no way to resolve my issues, that i just have to wait for an email when I have a human on the phone, or anyway to release my money, or complete my order and more importantly.. deny me speaking to a manager when I ask because I feel the person i am speaking with is not only not listening but, they are only making excuses and giving fake apologies. As a professional and sales person, I am disappointed. Instacart is a great concept* it helps moms like me who are sick with sick toddlers get weekly groceries for their family with ease. But based on how I was treated when I had a problem I will not consider using this service again. I am now on my *th customer service call and have been on calls for the last TWO HOURS. And i have zero groceries. Disappointed does not even begin to describe how I feel. Disgraceful.

GetHuman3834531 did not yet indicate what Instacart should do to make this right.

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Instacart

Report a Problem issue
Reported by GetHuman3834531
Oct 26th, 2019 - 2 years ago
Not resolved
Seen by 14 customers so far
Similar issue to 4297 others
0 customers following this

Timeline

GetHuman3834531 started working on this issue
Oct 26th, 2019 7:56pm
GetHuman3834531 indicated the issue is not fixed yet.
Oct 27th, 2019 1:49am
GetHuman3834531 indicated the issue is not fixed yet.
Oct 27th, 2019 1:46pm
GetHuman3834531 indicated the issue is not fixed yet.
Oct 27th, 2019 8:40pm
GetHuman3834531 indicated the issue is not fixed yet.
Oct 27th, 2019 8:40pm
GetHuman3834531 indicated the issue is not fixed yet.
Oct 27th, 2019 8:40pm
GetHuman3834531 indicated the issue is not fixed yet.
Oct 27th, 2019 8:40pm
GetHuman3834531 indicated the issue is not fixed yet.
Oct 27th, 2019 8:43pm
GetHuman3834531 indicated the issue is not fixed yet.
Oct 27th, 2019 8:43pm
GetHuman3834531 indicated the issue is not fixed yet.
Oct 27th, 2019 11:46pm
GetHuman3834531 indicated the issue is not fixed yet.
Oct 29th, 2019 8:26pm
GetHuman3834531 indicated the issue is not fixed yet.
Oct 29th, 2019 11:11pm
GetHuman3834531 indicated the issue is not fixed yet.
Oct 30th, 2019 12:19am

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