On September ** or **, I placed an order to be delivered on Sept. ** to the Bechtel Int...

GetHuman-gwynduke's Report a Problem issue with Instacart from September 2019

Help with my Instacart issue
First: share to improve GetHuman-gwynduke's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-gwynduke may need:
Order Confirmation Number, Tracking Number, Email on Order, Phone Number on Order, Name of Account Holder, and Home and Billing Address
The issue in GetHuman-gwynduke's own words
On September ** or **, I placed an order to be delivered on Sept. ** to the Bechtel International Center, *** Capistrano Way.*These were groceries from Safeway. I wanted delivery between * and * a.m., but the Instacart options for delivery started at * to ** a.m., so I called to see if it was possible to have the order delivered sooner. During the process, two things happened. My order was confirmed and I received an email to this effect, and then, suddenly, my order was cancelled! The amount was changed to zero! I still needed the groceries, and called Instacart to report this and get my account reinstated. The help desk (Gustavo) said he would send this to a "higher level", and someone would call me within * hours.*I received no call, but I received an email from https:**instacart.zendesk.com*requests ********. I was asked to send proof of my identity (drivers license) and a photocopy of my credit card. This seemed highly suspicious to me, and I felt it could be a sham or fraud, so I have not sent this info. However, I would like my account reinstated, or to start a new account. I had planned to use Instacart every week for the coming year, and had signed up for the Instacart Express. The free period expired on ****. Can this account be reinstated, or should I try to open a new account, or use a different grocery delivery service? If it cannot be reinstated, I would like a refund of my $*** Instacart Express investment. Thank you for your help with this. This has been an unfortunate introduction to your service, and I hope it can be fixed! Gwyn Dukes

GetHuman-gwynduke did not yet indicate what Instacart should do to make this right.

How GetHuman-gwynduke fixed the problem

We are waiting for GetHuman-gwynduke to fix the problem and share the solution with the rest of us customers.

Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common Instacart customer problems.
How do I report a problem with my Instacart order?How do I get a refund from Instacart?
Do you have a customer issue as well?
We can help you get Instacart's attention and get better help faster. Tap below to get started.
Having Instacart issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Instacart

Report a Problem issue
Reported by GetHuman-gwynduke
Sep 17th, 2019 - a year ago
Not resolved
Seen by 6 customers so far
Similar issue to 3888 others
0 customers following this

Timeline

GetHuman-gwynduke started working on this issue
Sep 17th, 2019 11:09pm
GetHuman-gwynduke indicated the issue is not fixed yet.
Sep 18th, 2019 4:39am
GetHuman-gwynduke indicated the issue is not fixed yet.
Sep 18th, 2019 11:26pm
GetHuman-gwynduke indicated the issue is not fixed yet.
Sep 20th, 2019 11:26pm

Paying Your Telecom Too Much?

Want to talk to a real person right now who can compare TV, Internet, or phone packages in your area from different companies? Our service tracks the best deals from the various providers in your home area.

Call Now: 888-379-2546Our concierge is unaffiliated and therefore able to compare deals across many companies