Yesterday, on August (four) *th, ****, I submitted an order for twenty-four (**) items...

GetHuman3370949's customer service issue with Instacart from August 2019

Help with my Instacart issue
First: share to improve GetHuman3370949's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman3370949 may need:
Order Confirmation Number, Tracking Number, Email on Order, Phone Number on Order, Name of Account Holder, and Home and Billing Address
The issue in GetHuman3370949's own words
Yesterday, on August (four) *th, ****, I submitted an order for twenty-four (**) items. A shopper was sent to Publix in a different zip code to a store that Nontrea (Shopper) said was SOLD OUT of NINE (*) items on my list, NOT AVAILABLE, NOT DELIVERED* NONTREA said she REFUNEDTHESE NINE ITEMS* my correct total for yesterday was approximately (sixty-eight dollars) $**.**. But TODAY, my total is approximately ONE HUNDRED FORTY-EIGHT DOLLARS ($***.**), a HUGE ERROR, DISCREPANCY. I must now return BOGO items I did not receive two for the same price, and still shop for the food we need, WITHOUT THE MONEY IN MY ACCOUNT. FOR GODs SAKE, PLEASE REFUND these * NINE ITEMS - call me at ***-***-****. Why are all the online records of refunds made by Nontrea yesterday not available??? And none of my app responses to Nontrea are available either - WHAT IS GOING ON HERE!!!!????

GetHuman3370949 did not yet indicate what Instacart should do to make this right.

How GetHuman3370949 fixed the problem

We are waiting for GetHuman3370949 to fix the problem and share the solution with the rest of us customers.

Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common Instacart customer problems.
How do I report a problem with my Instacart order?How do I get a refund from Instacart?
Do you have a customer issue as well?
We can help you get Instacart's attention and get better help faster. Tap below to get started.
Having Instacart issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Instacart

Customer service issue
Reported by GetHuman3370949
Aug 5th, 2019 - 3 years ago
Not resolved
Seen by 7 customers so far
Similar issue to 3498 others
0 customers following this

Timeline

GetHuman3370949 started working on this issue
Aug 5th, 2019 2:59pm