I put special instructions for apples and bananas in my grocery order for Fred Meyer in...

GetHuman-kegruby's Report a Problem issue with Instacart from July 2019

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The issue in GetHuman-kegruby's own words
Get receipts and an answer to why special instructions were not followed ... I put special instructions for apples and bananas in my grocery order for Fred Meyer in Hillsboro Oregon, and it was not done, thus, my home-bound mother does not have what she needs. This has never happened before, and I m concerned that it may happen again. I add the fruit to cart and always put in special instructions in the special instructions box, I checked and confirmed that I did so this time as well, but she did not receive what the special instructions requested. I also have not yet received a receipt from insta cart for delivery or tip charges- I contacted Kroger, they sent me store receipt but said insta cart had to provide my receipt for delivery and tip charges. I have since sent several emails to which I recieved one response that requested information, that I sent, and have not heard from them since, even after a couple of more follow up emails from me. Total disaster of an experience- will never use again! Horrible service!
To get the delivery charge and tip amount receipt and an answer to my question regarding special instructions
I have used them several times through my Fred Meyer delivery app. But since that app no longer exists and FM combined the *- it s confusing and NOT user friendly.
Called them emailed- not resolved
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Report a Problem issue
Reported by GetHuman-kegruby
Jul 2nd, 2019 - 2 years ago
Not resolved
Seen by 9 customers so far
Similar issue to 3160 others
0 customers following this
Items needed
Order Confirmation Number
Tracking Number
Email on Order
Phone Number on Order
Name of Account Holder
Home and Billing Address

Timeline

GetHuman-kegruby started working on this issue
Jul 2nd, 2019 10:09pm
GetHuman-kegruby indicated the issue is not fixed yet.
Jul 3rd, 2019 2:55am
GetHuman-kegruby indicated the issue is not fixed yet.
Jul 3rd, 2019 2:56am
GetHuman-kegruby indicated the issue is not fixed yet.
Jul 3rd, 2019 2:56am
GetHuman-kegruby indicated the issue is not fixed yet.
Jul 3rd, 2019 2:56am