I am shopping from Canada. Instacart recently emailed me about a delay in the delivery...

GetHuman-esextra's customer service issue with Instacart from February 2019

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The issue in GetHuman-esextra's own words
I am shopping from Canada. Instacart recently emailed me about a delay in the delivery of my groceries and told me that I could visit the "help" page on their website so they could "make it right".**I was eager to do this because the delay was a large inconvenience to me. I went to their help page and clicked "report a problem", which redirected me to a page asking me what my problem was regarding.**I clicked "with my order"**I was redirected to instacart.com, not instacart.ca, and asked to sign in again in order to report the problem. I signed in again but as this was the American version of the website, my order would not show up.**I tried to go to the same page but on the Canadian website. Once again, if I wanted to report a problem, I was asked what my issue was about, and if I clicked "my order", I was taken to the American website and told to log in again.**I tried to download the app so I could report the problem there.**I got the exact same issue because the app opens up the "help" page using my phone's web browser.**I am getting my groceries delivered through Atlantic Superstore and am beyond frustrated with Instacart right now. I have absolutely no idea how to go about reporting my issue and if the delay in the delivery is significant, I will not be home to receive my groceries. I scheduled the delivery for when I would be home. I have neighbours who are notorious for stealing deliveries that come to my door when I'm not home.**Ordering with Instacart was supposed to save me stress but so far it has not and I am completely unable to find another way to contact them on their website so I have to use gethuman.com after a lot of googling turned up no results.**Instacart needs to fix their website for Canadian users

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Instacart

Customer service issue
Reported by GetHuman-esextra
Feb 2nd, 2019 - 3 years ago
Fixed
Seen by 5 customers so far
Similar issue to 1951 others
0 customers following this
Items needed
Order Confirmation Number
Tracking Number
Email on Order
Phone Number on Order
Name of Account Holder
Home and Billing Address

Timeline

GetHuman-esextra started working on this issue
Feb 2nd, 2019 5:54pm
GetHuman-esextra indicated the issue is not fixed yet.
Feb 2nd, 2019 5:56pm