i WOULD LIKE TO CANCEL MY MEMBERSHIP DUE TO TERRIBLE CUSTOMER SERVICE I RECEIVED YESTER...

GetHuman-gbastone's customer service issue with Instacart from November 2018

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The issue in GetHuman-gbastone's own words
i WOULD LIKE TO CANCEL MY MEMBERSHIP DUE TO TERRIBLE CUSTOMER SERVICE I RECEIVED YESTERDAY WHILE TRYING INSTACART FOR THE FIRST TIME. MY NAME IS GINA BASTONE AND MY EMAIL IS GBASTONE*@OPTONLINE.NET PHONE NYMBER IS **********. I AM DUE A REFUND OF **.** FOR A FAMILY PACK OF CHICKEN WINGS WHICH THE SHOPPER REMOVED FROM OUR ORDER AT CHECKOUT. I WANT TO CONFIRM THAT I AM RECEIVING THAT REFUND AT A MINIMUM. THE REPRESENTATIVE WAS UNABLE TO SEND OUT ANOTHER DELIVERY AS I REQUESTED AND SAID "HIS HANDS WERE TIED AND COULD NOT HELP ME". I FIND THAT UNPROFESSIONAL AND RIDICULOUS. AFTER ALL THE ERRORS MADE THE LEAST INSTACART COULD HAVE OFFERED ME WAS A RE-DELIVERY OF THE ITEM OR ITEMS AS A COURTESY TO ME. INSTEAD I WAS TOLD HE COULD NOT HELP ME! NEVER RECEIVED SUCH HORRIBLE CUSTOMER SERVICE. I WANT MY TRIAL MEMBERSHIP CANCELED IMMEDIATELY AND ALL MY PAYMENT INFO REMOVED FROM YOUR DATABASE. THANK YOU GINA BASTONE

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Instacart

Customer service issue
Reported by GetHuman-gbastone
Nov 9th, 2018 - 3 years ago
Not resolved
Seen by 5 customers so far
Similar issue to 1282 others
0 customers following this

Timeline

GetHuman-gbastone started working on this issue
Nov 9th, 2018 1:37pm