Instacart Customer Service Issues

Good morning Instacart, I am writing to address a serious matter that requires immediate attention. My account is under the name Geoff Thompson with the email [redacted] I was charged $[redacted] for an annual Instacart express subscription without my authorization or knowledge. It was not communicated clearly that my debit card would be charged after the trial period ended. This lack of transparency feels deceptive. I request the cancellation of my membership and a prompt refund of the $[redacted] charged to my account. I have no intention of using your services again. Thank you.

I have encountered two issues recently. The last order I placed presented several unresolved problems. Despite exchanging multiple emails, the $5 discount for the Poland Spring water and $1 off for two boxes of Twix were not applied to my purchase. Furthermore, the turkey I received had an open bag, resulting in a dry and inedible product. After providing requested images for verification, I have not received a response regarding this matter. Additionally, a nectarine was substituted with a small plum and I received regular yellow onions instead of the requested Vidalia onions. Moreover, despite cancelling my membership, I was still charged. I am seeking a full refund for these issues. I appreciate the convenience your service provides, but I have found the customer service lacking in addressing these concerns effectively.

I chose a five-hour delivery window before 5 PM today during my checkout at Whole Foods. Unfortunately, I did not receive any communication regarding my delivery, and my groceries were left with the doorman without proper labeling despite my clear address information in my account. After reaching out at 10 PM, I found out that my items were sitting unattended since 6 PM. The ice cream has melted, and I am concerned about the spoilage of other perishables like milk, protein shakes, yogurts, and cut fruit. I would prefer a full refund for this order due to the unsatisfactory experience. I did not receive any calls or texts from Instacart. I hope for a swift resolution to this issue to restore my trust in Instacart, as I have been a loyal customer but this incident has left me extremely disappointed and considering discontinuing my usage of the service due to the waste of food, money, and time involved.

I need to update my email on my Instacart driver account from [redacted] to [redacted] because my work phone broke, and I had security features linked to the previous email. You can reach me at [redacted]. I'm Ed Rudolph. I also require an update on my pending background check status as I was expecting to start on Monday but suddenly received no information after an initial email about my first day. Please advise on how I can address this issue as I can't access the email associated with the account.

I am having difficulties accessing my Instacart account through www.instacart.com/heb. When I enter the website, I see the Instacart logo with a picture of someone stirring food and a "start shopping" button at the bottom. However, when I click on it, the page just turns white and nothing happens. This issue has been occurring for the past 4 or 5 days on both of my HP laptops using Internet Explorer. Despite communicating with customer service, the problem persists. I even tried placing an order via email, but it did not go through. I am an elderly user with limited tech skills and only have a flip phone. Using Instacart has been crucial for me since January, especially because I no longer drive. I appreciate any assistance. Thank you, Janie R.

I am disappointed with your service. On May 26th, while in Seaside, we placed a substantial order for a group of 20 people for the week. It took us over 30 minutes to finalize the order, and delivery was confirmed for that night. However, about 45 minutes later, I received a text changing the delivery to two days later. After speaking with a manager who was unhelpful and rude, we had to cancel the order and shop ourselves. The confirmation followed by the inability to fulfill the order was frustrating. The poor handling of the situation by the manager left a bitter taste for all families on vacation, resulting in a negative opinion of your company and its lack of problem resolution.

I signed up for Instacart on June 20th, along with my coworker. She received her card in the mail two days later and has already started working. However, I have yet to receive my card. Despite tracking it, there have been no updates since the 23rd. It is now July 6, and the issue remains unresolved. I have contacted Instacart via email multiple times, but have not received helpful assistance. Their suggestion to order a replacement card through my profile has not resolved the problem, as the system claims a new card is on the way, yet I have not received it. I have been unable to reach a real person at Instacart, as the phone number hangs up on me each time I call. This situation has become extremely frustrating, and I urgently need a new card sent or a solution to this problem promptly.

The replacements, which were twice the cost and not what I preferred, totalled $17. I would have preferred if she hadn't purchased anything instead of buying items I can't consume or that were pricier than what I would have spent. By exchanging for more costly products, she increased her tip. I attempted to reach out to her during the shopping process, but she claimed she didn't receive my message. When I inquired about returning the items, she stated there were no refunds. I recently spent $[redacted] for free shipping, and this is the first time I've encountered an issue like this. If this had happened prior to my enrollment, I wouldn't have opted for the free delivery service. I am seeking a refund for the oversized yogurt, which is not fat-free as needed for my diet, and the four avocados priced at $2.50 each. She should have consulted me before proceeding with these expensive substitutions.

There is a concerning Facebook page where shoppers are being criticized for various things, like not delivering to certain locations or bringing groceries into homes. This is unfair as it makes good people look bad. Tara B. I have encountered shady individuals during deliveries and, for safety reasons, I do not enter homes. Unfortunately, this affects my rating when customers expect others to bring groceries inside. It's important for everyone's safety that this practice stops. Tara B. Regarding multiple orders from Smart N Final with small items, it seems unusual. Is there perhaps free delivery being offered? Tara B. I noticed fluctuations in pay rates from $11.75 to $6.10 and then $5.60. Marie M. I almost took a far Nuevo order, but reconsidered due to the distance from my home. Marie M. There seem to be issues with incorrect addresses and deliveries, which should be addressed by the company. Tara B. Observing a shopper with a baby handling multiple orders raises concerns. Justin V. The site should be shut down, and accounts disabled for violating privacy by posting on Facebook. Rebecca B.

The last time I used Instacart, there was an issue at checkout, and my shopper couldn't complete the transaction. I am disappointed that Instacart hasn't reached out to me yet, only sending automated emails that didn't address my concern. This happened right before my surgery, and I really needed their service. The problem was with my password being changed by Instacart without my knowledge, making it impossible for me to set up a new password. I've requested the old password, but the emails were no-reply, leaving me stranded post-op and struggling to get food. I'm finding it difficult to communicate via email due to my condition and would prefer speaking to someone or receiving the old password through email. Due to my irregular sleep patterns post-op, I might miss a call, so email communication would be best for resolving this issue. Thank you.

I am a ShopRite Instacart shopper with an urgent issue regarding my Early Access status. I recently returned from vacation with the expectation that my Early Access would be restored, but it was not. Consequently, I could only secure a few hours for work last week. Today, upon checking my Early Access status, I discovered that it has been removed entirely. I believe this is a result of a mistake on Instacart's part as they failed to unlock my Early Access as promised. This has had a significant impact on my ability to schedule hours for next week. As this is my primary source of income supporting my mortgage and children, it is crucial that this matter be addressed promptly. I urgently request a call to resolve this issue. Thank you.

I suspect that Tina Dunham has abused my identity to deceive your company. She was dismissed from Instacart for theft, but she is still employed there, and my driver's license has gone missing. Additionally, I am unable to access my Instacart account, which I had initially set up for myself. Her method of misconduct involves buying Visa or other credit card gift cards using customers' grocery orders, particularly when shopping at Costco with larger orders. Please investigate my account. I have never worked as a driver or shopper for Instacart. I have one email address, and Tina Dunham and I do not resemble each other. For her to carry out this deception, she would have had to switch the photo in the app to hers while using my license.

Since starting to work with Instacart in June, I invited a young lady named Rukaiyh Dillon as my first referral to earn some extra money. However, despite her successfully using the referral link and starting to work for Instacart, I haven't received the referral money in my bank account. Even though she has already received her referral bonus, mine still shows as pending as we are now in August. I have restarted the app multiple times, but the issue persists. I recently referred someone else, but I am unsure when or if I will receive the referral money.

I am extremely frustrated! I have been attempting to reach Instacart since last Friday, but I have not received any response yet. Despite sending emails and making calls, I have been unable to connect via phone due to unexpectedly high call volumes. On Friday, Instacart removed my hours without justification for the second time, resulting in me having 5 reliability incidents. This situation has impacted my sole source of income, as I am now unable to have early access. I am requesting that the reliability incident be expunged as I am not at fault. I have been trying to reach Instacart since Friday to resolve this before the hours open at 9. I am very disappointed in Instacart's handling of this issue.

My account has suddenly stopped working this week. A few days ago, I attempted to add a new credit card as a payment method, but I was unable to do so. The automatic scan feature was not functioning, and I couldn't find a way to manually enter the card details. The current payment method I've been using for weeks is still valid, but I prefer to switch to a different card now. I kindly request Instacart to resolve this issue and restore my account's functionality.

I am reaching out regarding my job details and paycheck concerns. I have been attempting to find assistance without success. I need to clarify that I am an in-store shopper, not a full shopper as indicated in my paycheck information. It states that I am responsible for my taxes, despite working as an in-store shopper for over two months and already contributing to taxes and 401K and Roth fees. I have not received the batches for my in-store orders. The Workday app lacks information beyond my SSN, name, and address, showing no tax records, work history, or account details for the benefits I pay for. My work address is incorrectly listed in Miami, FL, when it should be in Broward County. I urgently request communication to resolve these issues promptly as I do not wish to face IRS complications due to these errors.

I recently experienced a very unpleasant encounter with an Instacart shopper named George. He was extremely rude and unprofessional on the phone. Despite only living about 10 minutes away from the store, he made derogatory remarks about the distance. When I mentioned canceling my order, he immediately began shopping to prevent cancellation. I noticed him refunding items that are typically in stock. Strangely, he turned out to be the same person my husband's office had issues with during a previous delivery. Although I only know his name as George, this behavior was unexpected from Instacart, as my previous experiences with them have been positive.

I have corresponded multiple times with Instacart, but I keep receiving responses from different individuals despite offering thorough details and screenshots to explain my concern. I made a purchase during a Buy 1, Get 1 for $0.01 promotion at Brookshire's through the Instacart platform. The items I selected were clearly marked in bold red font as part of the offer on the Instacart website. To benefit from the promotional prices, shoppers need to input a Thank You Rewards card or related phone number at checkout. Unfortunately, my shopper neglected to provide my account phone number, leading to me being charged full price for all duplicate items instead of one cent each as advertised. Despite the promotion being specifically aimed at Thank You Rewards members, I was informed that Brookshire's does not participate in this program. I have asked for a $15 credit to be applied to my account to rectify the overcharge, and I possess copies of my receipt illustrating the issue.

Regarding my order placed on 09-29-18 at 8:56 P.M. and delivered on 09-30-18, I was charged $42.81, which cleared my bank on 10-01-18. I am seeking a refund for the items that were charged but out of stock. I have already reported this to Instacart and provided detailed explanations. I suggested deducting the unavailable items, refunding the remaining amount, and including any relevant taxes and fees. Despite meeting the free delivery threshold of over $35.00, I was not informed of any refunds before the delivery. Instacart has now requested screenshots, which I find unnecessary given the information available on their website. As a loyal customer, I expect a prompt resolution to this issue as I have already invested significant time in addressing it. I have temporarily switched to shopping at a different store and have refrained from using Instacart since. I am considering reviewing all my previous orders and insist on receiving a refund for the incorrect charges.

This was my first time using Instacart delivery. I applied a referral code that should have taken $20 off my order, but it didn't show up on the receipt. I noticed my total jumped from $47 to almost $70, which seemed excessive. Additionally, when the store didn't have the item I requested, a replacement from the same grocery store aisle was cheaper, but I wasn't charged the lower price. I would appreciate the opportunity to discuss these matters further. You can reach me at [redacted].