Insinkerator instant hot device has two leaks due to known manufacturing defects.

GetHuman-nwillens's customer service issue with Insinkerator from July 2018

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The issue in GetHuman-nwillens's own words
stop tank leaks by getting replacement tank and correct hose of the quality the original products should have contained. ... I purchased one of your instant hot devices, an SST, which I now know comes with at least * manufacturing defects, a drain ***** that leaks and a return flow plastic tub not rated for the environmental temperature. My unit, model * *********** appears to suffer from both conditions and to learn this I have incurred close to $*** in master plumber's billing. My expectation is to receive a new replacement *** gallon tank and an appropriate length of flexible tubing, made from silicon rated for higher than *** degrees Fahrenheit to which the hose ending will be exposed on the tank connection. My shipping address is Neil Willens, ***** Pepper Ct., Germantown, MD *****.
Leaks are mfg defect in materials used for construction with self loosening drain ***** and a drain hose that cannot take the heat to which it is subject. off warrantee, but this is a known defect of product.
I expect to receive a new SST tank and a silicon hose capable of withstanding the temperatures to which it is exposed and the tank should contain a ***** that will not loosen with age to guarantee a leak.
This is my *th such insinkerator product in ** years in home, plus I also use their garbage disposal in my home. I learned of them from my father in law who owned and distributed their products at Hardware Supply Corp in Philadelphia.
Master plumber tried several things including replacing o*ring on ***** and re-tightening *****, but scre will not tighten enough to stop the leak. With modest handling, the cheap plastic return hose began to leak because it is too brittle due to it being made of the improper material.
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SST leaking tank and drain hose
Customer service issue
Reported by GetHuman-nwillens
Jul 31st, 2018 - 9 mons ago
I have an issue with Insinkerator too
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Seen by 9 customers so far
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GetHuman-nwillens started working on this issue
Jul 31st, 2018 4:22pm
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Jul 31st, 2018 4:23pm