I've just been on the phone to inland revenue about my daughters ni number I was on the...

GetHuman1362473's customer service issue with Inland Revenue Department (IRD) from October 2018

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The issue in GetHuman1362473's own words
I've just been on the phone to inland revenue about my daughters ni number I was on the phone for over ten mins which cost me *.** a min , they were saying that they had the wrong details for my daughter and I needed to send them her birth certificate or passport which I'm not happy with as that would be a further cost to me along with the phone call , it's their error not mine so they put me on hold so I could speak to a manager and then I was cut off ! DISCUSTING CUSTOMER SERVICE , I would like to know where I go from here because now I've got call charges and no ni number for my daughter , I'd like this matter resolved as soon as possible !
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Inland Revenue Department (IRD)

Customer service issue
Reported by GetHuman1362473
Oct 17th, 2018 - 2 mons ago
I have an issue with Inland Revenue Department (IRD) too
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Seen by 3 customers so far
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GetHuman1362473 started working on this issue
Oct 17th 8:37am