IndiGo Customer Service Issues

Dear Customer Service, I am Radhakrishnan and recently traveled from Kuwait to Chennai via Ahmedabad on IndiGo Airways flight 6E [redacted], seated in 6D. During the journey, I ordered upma which got stuck in my throat, prompting me to seek assistance from the air hostesses by pressing the call button above my seat. Despite pressing it more than 5 times and waiting around 40 minutes, the service was slow and inefficient. When they finally came, they seemed untrained and unresponsive. They even tried to appease me with complimentary drinks instead of addressing the issue. I requested a feedback form, which they mentioned could be provided via email but added that it wouldn't make a difference. This experience left me disappointed with their service and their attitude towards passenger concerns. Please see the attached ticket for your reference.

Dear Customer Service, I am writing to share my recent experience with Indigo Airways flight 6E [redacted] from Kuwait to Ahmedabad on 8 Aug [redacted]. While seated in 6D, I purchased and ate upma which got stuck in my throat. I tried to seek assistance from the air hostesses by using the call button above my seat multiple times. Unfortunately, my requests for water were repeatedly ignored for around 40 minutes, despite pressing the button more than 5 times. When they finally approached me, they seemed indifferent and only offered me complimentary cool drinks as a way to make up for the oversight. I was dissatisfied with their service and handling of the situation. Even when I expressed my dismay and requested a feedback form, the staff informed me to send an email, indicating that it would not result in any changes. I have attached my ticket for reference. Thank you for your attention to this matter.

Dear Sir/Madam, I received E-Ticket documents from my travel agent, Shekhar Chodanker, of Le Passage To India in Goa, for my Mumbai to Goa and Goa to Mumbai flights. The original Booking Reference numbers were FLK3PK for Mumbai to Goa on 28 September and QKV2WA for Goa to Mumbai on 21 October. I requested a change to flights 6E [redacted] for Mumbai to Goa on 28 September and 6E [redacted] for Goa to Mumbai on 21 October due to inconvenient flight times. I am concerned because the emails forwarded to me by my agent from [redacted] have different subject lines than my E-Ticket documents. The documents have the names of Ms. M.G.L. De Sousa and Mr. M.A. De Sousa. I am unable to attach them here. Please confirm if these documents are acceptable for check-in at Indigo airport counters in Mumbai and Goa. If not, please send revised E-Tickets to my email at [redacted] Thank you for your help, Michael De Sousa

I am writing this as Harshavardhan, with booking reference GIGQ2T for flight number 6E [redacted]. I work as an Assistant Director in the Indian Defence Service of Engineers. Initially, my flight was scheduled to board at 21:51, but there was no gate information displayed even by 21:55. After inquiring, I was informed by a man in an Indigo uniform that the flight was delayed by 40 minutes. Unfortunately, despite waiting at gate 6B, it closed at 22:23. Upon addressing the situation at the Indigo desk, they initially denied the delay information until reviewing CCTV footage and arranging a booking for the next flight at 4:45 am. Despite being promised recliners upon check-in for the delay, they were all occupied, leading to a wasted night. Our prebooked cabs at Hyderabad airport resulted in a financial loss and having to take leave on Monday, which is viewed unfavorably in my line of work. The lack of assistance near gate 12 and the inability to voice complaints after entering the gate compound were further sources of frustration. The compensation in the form of free tickets for the next flight felt inadequate for the inconvenience caused, compounded by the rude treatment received. Overall, the experience was deeply disappointing and impacted the duty schedule of personnel who are accustomed to working tirelessly around the clock.

I had made a booking for my parents on the flight from Hyderabad to Delhi on the 10th of October. Flight details are as follows: Flight Number: 6E [redacted] Departure Time: 11:45 AM Arrival Time: 02:10 PM Passenger Names: Mr. Parveen Kumar Agarwal, Mrs. Poonam Agarwal Unfortunately, they encountered heavy traffic due to the end of Dusshera holidays and reached the airport at 11:10 AM, missing the boarding time as the gates had already closed. Can you please assist in processing a refund for the unused tickets or the applicable taxes? Thank you.

Dear Sir/Madam, I am writing to request a change in my flight itinerary with the PNR Ref No TNZU5X. The flights in question are 6E52 and 6E7125, scheduled for departure on 27th October [redacted] at 1:35 PM from Singapore to Chennai via Rajahmundry, with an arrival time of 8:55 PM. I kindly ask for your assistance in changing the departure city to Bengaluru on the same date, October 27th, via Rajahmundry. This adjustment will allow me to reach my destination earlier and celebrate Diwali with my family. I assure you that I am a loyal customer of IndiGo and will continue to choose their services for all my future travels. Thank you for your help. Yours sincerely, [Initials]

I am Uma Maheshwari V., a customer of IndiGo Airlines. My flight 6E 21 on November 7, [redacted], from Delhi to Dubai had my baggage held at the airport due to security clearance. I was told it would be delivered on November 8, [redacted], but as of November 9, [redacted], I am still without my luggage. I have reports from IndiGo employees at both Delhi and Dubai airports regarding the situation. My baggage tag number is 6E[redacted]. I kindly request assistance in resolving this matter promptly.

I had a flight booked from Kolkata to Raipur on October 25, [redacted], with a scheduled departure time of 9:20 p.m. Unfortunately, I received an SMS yesterday on November 8, [redacted], stating that the flight with PNR PL3GMQ was canceled due to bad weather. I had to rebook another flight for November 9, [redacted], with a departure time of 5:30 p.m. I'm currently on a train from Raipur to Kolkata, but due to delays, I might miss the rescheduled flight as I'm traveling with my elderly parents. I'm worried about the extra charges for booking a new flight at a higher rate than my original booking. I need assistance to resolve this issue and book a flight without incurring additional costs.

Dear Indigo Customer Service, I recently booked flights from Ahmedabad to Goa for myself and four friends through Flipkart and Indigo. We have always been impressed with the services provided by both companies. We are now planning another trip and have encountered a small issue with one of my friend's names on the booking. I would like to request a name change from Mr. Patel Jimmy (PNR: XDYK3Y) to Furkan Salim Gouri. Attached is the Proof of Identity for the person travelling with us along with our ticket details. I kindly ask for your assistance in resolving this matter promptly. Thank you for your help. Booking ID: FF[redacted][redacted]. Kind regards,

Dear Sir or Madam, I am writing to notify you that my flight from Lucknow to Pune has been postponed by roughly 21 hours, resulting in the loss of a full business day for me. This service shortcoming has led to financial implications due to missed work, for which Indigo ought to hold accountability. Under Rule 133A of the Aircraft Rules, [redacted], and guidelines from the Ministry of Civil Aviation, passengers are eligible for compensation in the event of flight delays or cancellations. As per the updated directives from the Directorate General of Civil Aviation (DGCA), passengers are entitled to compensation up to 10,[redacted] rupees. Consequently, I am requesting compensation in accordance with the law for the rescheduling or delay of my flight by nearly 21 hours, considering the inconvenience and financial loss incurred. Thank you for your attention to this matter. Sincerely, Tanmay Sharma (Lawyer)

Dear Sir/Madam, I am writing to inform you about my recent unpleasant experience when I traveled from Delhi to Lucknow on October 22, [redacted], on flight number 6E [redacted]. Despite boarding the flight at 16:45 hrs and departing at 17:30 hrs, my baggage did not arrive with me in Lucknow. The bag contained new clothes and gifts that my son purchased for his grandparents and nephew, which hold sentimental value to him. Despite filing a complaint on the same day, I have yet to receive a satisfactory response from the Indigo team. It has been 20 days of hearing that they are "trying their best to find out," which is disheartening. As a loyal customer, I expected better service from a reputed airline like Indigo. I request your assistance in resolving this matter promptly and have attached all necessary documents for your review. I hope to receive a positive response from you soon. Thank you for your attention. Warm regards, Manju O.

Yesterday, I traveled from Goa to Hyderabad to Doha. My baggage was checked in at Goa under flight no. [redacted] and sealed with a blue seal strip. I was informed that I would have to collect it at Doha. However, upon collection, I noticed the seal was missing, and my lock was opened. I am disappointed by this negligence and view it as a disrespectful act towards passengers' property. Such actions tarnish the reputation of well-known airlines. I am concerned about how many other passengers might be facing similar situations and risk losing their valuables. I urge the airline authorities to investigate these occurrences and provide better services to passengers. Sincerely, Diana

Subject: Cancellation Confirmation and Refund Status Inquiry Hello Team, I hope you are doing well. I would like to bring to your attention that this morning, on the 29th of November, I cancelled the bookings with the following Indigo reference numbers: YCM5WB and KIRPJW. However, I have not received a confirmation email for the cancellations. Due to a change in my travel plans, I had to cancel these flights even though I initially booked flexible tickets to allow for rescheduling. Surprisingly, I could not find an option to reschedule the flights. This situation is quite perplexing as I paid extra for the flexible ticket feature precisely to have the flexibility to reschedule. Could you kindly verify the cancellation status and provide an update on when I can expect the refund to be processed back to my account? Thank you for your assistance. Warm regards, S.P. +[redacted]8 (Qatar) +91 [redacted] (India - WhatsApp only)

Hello, Dear Sir/Madam, I am Neeraja and I intend to travel with Indigo from Singapore to Chennai, and then from Chennai to Kannur. I intend to bring a motorized wheelchair with me for the entire trip. I would appreciate it if you could clarify whether I can check the wheelchair in as baggage. Furthermore, I would like more information on any battery specifications that I need to adhere to. Thank you for your assistance. Best regards, Neeraja

I am Miss Lindsey McClean. I have noticed that I was charged twice for an amount of $[redacted]. While only one transaction was authorized on the 30th, my bank is showing two charges - one on the 30th and another on the 1st. I urgently need the extra charge to be refunded back to my account. If this matter is not resolved promptly, I will have to take further action. I have already paid for my flights, and I cannot afford to be charged double. Please address this immediately.

I am reaching out regarding the E-ticket with PNR RHZMXC for staff member J.B. traveling from Doha to Manila with layovers in Delhi (India) and Hong Kong (China). Unfortunately, due to an unforeseen circumstance, these tickets were urgently booked when J.B.'s father passed away. Despite the ticket indicating no need for a transit visa in India and China, J.B. was required to present one upon check-in in Doha, leading to refusal to board the flight without it. Regrettably, as we trusted this information provided, no transit visa was obtained. This situation has now led to the inability to utilize the tickets associated with this Booking reference for both legs of the journey.

Dear Sir/Madam, I, B.A., am reaching out regarding a ticket refund request in the event that boarding is not possible. Hailing from Duliajan, Assam, I have a flight booked for 13.12.[redacted] for two people. Due to the recent events surrounding the CAB, it is uncertain if we will be able to make our flight. The situation in Assam with the ongoing unrest and strikes puts us at risk of losing our money. I kindly ask the Authority of Indigo Airlines for assistance and would greatly appreciate your help in this matter. Only if we are unable to board, please proceed with canceling the tickets.

Hello. I flew to Lagos through Istanbul on 08/12/19 with booking reference DP89GR. Unfortunately, I only received one out of two checked bags upon arrival in Lagos. The missing bag has important items inside. I spoke with customer service representative Mr. Vikram Rathore on 10/12/19, but I have not received any updates yet. The missing bag is critical for my job, and its absence may lead to significant consequences. I would greatly appreciate your assistance in locating and returning my missing luggage. Thank you for your understanding and help in resolving this matter.

I emailed Bela at Indigo about recruitment fraud regarding job offers at Indigo that require payment. Upon calling Indigo for clarification, I was informed that job payments are not part of their process and was instructed to email Bela. However, I have not received a response yet. I noticed the team requesting money operates in a professional setting similar to a corporate office, deceiving young individuals with false job promises under the guise of Indigo.

I missed my Bangalore to Goa flight with booking reference KK2PVG on December 23, [redacted], at 12:15 am due to a delayed landing of my Chennai to Bangalore flight with booking reference MIYDWM, which arrived at 12:10 am at Bangalore airport on December 23, [redacted], instead of the scheduled arrival time of 11:35 pm on December 22, [redacted]. When I approached the reservation counter for a rescheduling, I was informed that there were no available flights to accommodate me promptly, and they could only offer me a flight the next day in the afternoon. The Indigo representative suggested I book tickets with another airline. After contacting customer service, I was told they were unable to process a refund. I kindly request a refund so I can continue to choose Indigo for my future travel needs. Thank you, Reema C.