I got an email from Indiegogo telling me my "project" was going to receive an Innovatio...

GetHuman-heepybea's customer service issue with Indiegogo from December 2018

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The issue in GetHuman-heepybea's own words
I got an email from Indiegogo telling me my "project" was going to receive an Innovation award at CES in January. **I have never run a project or done any fundraising using Indiegogo.**I'm concerned that someone has stolen my email address and is using it on Indiegogo's platform, and want to talk to someone about this possibility and why I would receive such an email when I have never used their platform.**This is urgent, and I require a response.
GetHuman-heepybea did not yet indicate what Indiegogo should do to make this right.
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Indiegogo

Customer service issue
Reported by GetHuman-heepybea
Dec 6th, 2018 - 5 mons ago
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Seen by 6 customers so far
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Timeline
GetHuman-heepybea started working on this issue
Dec 6th, 2018 7:30pm