Douglas Ayers**Dec *, **:** CET**I can't access my Mate account and see my Mate X purch...

GetHuman-ayersdo's customer service issue with Indiegogo from December 2018

249 similar
0 following
Help with my Indiegogo issue
First: share to improve GetHuman-ayersdo's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-ayersdo's next move: go to the Indiegogo help center.
Indiegogo doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-ayersdo will want to follow the link below to head to their help center. We will check on GetHuman-ayersdo later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman-ayersdo may need:
Account holder name, Policy number, Date of birth, Billing address, and Email address on the account
The issue in GetHuman-ayersdo's own words
Douglas Ayers**Dec *, **:** CET**I can't access my Mate account and see my Mate X purchase. I made the initial contribution on July ** in the amount of $***.** USD, which includes shipping on Indiegogo and their ID number of ****. I made a subsequent accessory purchase of the throttle on July ** thru Indiegogo in the amount of $**.** USD and the Indidgogo ID is ****.**I think it's an username, id issue but I can't seem to find or access any record of the purchase at Mate. Can you please help and point me in the right direction?**I was a supporter in your first campaign as well and enjoyed the original Mate.**Doug Ayers****** Rosewood Manor Sq*Ashburn, VA ******USA
GetHuman-ayersdo did not yet indicate what Indiegogo should do to make this right.
I have an issue with Indiegogo too
How GetHuman-ayersdo fixed the problem
We are waiting for GetHuman-ayersdo to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Indiegogo's attention and get better help faster. Tap below to get started.
Having Indiegogo issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-ayersdo fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman-ayersdo
Dec 1st, 2018 - 6 mons ago
I have an issue with Indiegogo too
Not resolved
Seen by 4 customers so far
Similar issue to 249 others
0 customers following this
Follow this issue to see how it gets fixed
GetHuman-ayersdo started working on this issue
Dec 1st, 2018 12:44am