I backed the Sento robe and slippers. The robe arrived but the color is not as portraye...

GetHuman-jcpchri's customer service issue with Indiegogo from October 2018

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The issue in GetHuman-jcpchri's own words
I backed the Sento robe and slippers. The robe arrived but the color is not as portrayed. Worse yet, I washed it as directed in cold water on gentle cycle. I dried it on low as directed. It shrank so much that no one but a youngster could wear it. It was not suitable as a gift or even for use of our guests when visiting us.*I contacted the manufacturer but they simply did not acknowledge there was an issue. It seems they are going to ignore my additional emails. This is the first project I've backed that was not at all what was described. I feel Indiegogo should intervene and insist I get a refund.
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Indiegogo

Customer service issue
Reported by GetHuman-jcpchri
Oct 19th, 2018 - a mon ago
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GetHuman-jcpchri started working on this issue
Oct 19th 1:35pm