I backed the Sento robe and slippers. The robe arrived but the color is not as portraye...

GetHuman-jcpchri's customer service issue with Indiegogo from October 2018

199 similar
0 following
Help with my Indiegogo issue
First: share to improve GetHuman-jcpchri's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-jcpchri's next move: go to the Indiegogo help center.
Indiegogo doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-jcpchri will want to follow the link below to head to their help center. We will check on GetHuman-jcpchri later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman-jcpchri may need:
Account holder name, Policy number, Date of birth, Billing address, and Email address on the account
The issue in GetHuman-jcpchri's own words
I backed the Sento robe and slippers. The robe arrived but the color is not as portrayed. Worse yet, I washed it as directed in cold water on gentle cycle. I dried it on low as directed. It shrank so much that no one but a youngster could wear it. It was not suitable as a gift or even for use of our guests when visiting us.*I contacted the manufacturer but they simply did not acknowledge there was an issue. It seems they are going to ignore my additional emails. This is the first project I've backed that was not at all what was described. I feel Indiegogo should intervene and insist I get a refund.
GetHuman-jcpchri did not yet indicate what Indiegogo should do to make this right.
I have an issue with Indiegogo too
How GetHuman-jcpchri fixed the problem
We are waiting for GetHuman-jcpchri to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Indiegogo's attention and get better help faster. Tap below to get started.
Having Indiegogo issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Indiegogo email you?
This email address isn't valid
Follow this issue
See how GetHuman-jcpchri fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman-jcpchri
Oct 19th, 2018 - 3 mons ago
I have an issue with Indiegogo too
Not resolved
Seen by 3 customers so far
Similar issue to 199 others
0 customers following this
Follow this issue to see how it gets fixed
GetHuman-jcpchri started working on this issue
Oct 19th, 2018 1:35pm