Order *** with Indiegogo Marketplace for Freevision Vilta Mobile gimbal.**Placed order...

GetHuman-danthai's customer service issue with Indiegogo from August 2018

Help with my Indiegogo issue
The issue in GetHuman-danthai's own words
Order *** with Indiegogo Marketplace for Freevision Vilta Mobile gimbal.**Placed order on August *th and sent two emails (one right after and another follow up yesterday, August *th) to Indiegogo order page website.**Received a email reply this morning from Indiegogo customer support saying the following:**- we replied back to you*Me: I did not receive any emails back and checked my junk mailbox and nothing**- order wasn’t shipped and waiting for my confirmation *Me: How do I confirm my shipping address back? Already wrote new shipping address on original email on August *th**- link to a reseller to purchase the gimbal*Me: I called AMEX and they said I was charged the money on August *th**Lastly I tried replying back to Indiegogo customer support email and got a fishy personal email.**What’s going on here?**Please give a phone number or someone who can resolve this simple request to change my shipping address and ship it.
GetHuman-danthai did not yet indicate what Indiegogo should do to make this right.
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How GetHuman-danthai fixed the problem
Freevision contacted me directly and followed up. I was not getting their emails but when I gave my personal email, they contected me.
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Indiegogo

Customer service issue
Reported by GetHuman-danthai
Aug 8th, 2018 - a yr ago
I have an issue with Indiegogo too
Fixed
GetHuman-danthai shared how to fix
Seen by 5 customers so far
Similar issue to 115 others
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Timeline
GetHuman-danthai started working on this issue
Aug 8th, 2018 11:39pm
GetHuman-danthai indicated the issue is not fixed yet.
Aug 8th, 2018 11:42pm
GetHuman-danthai indicated the issue is not fixed yet.
Aug 9th, 2018 1:16am
GetHuman-danthai confirmed the issue is fixed. Hooray!
Aug 12th, 2018 2:39am