Order *** with Indiegogo Marketplace for Freevision Vilta Mobile gimbal.**Placed order...
GetHuman-danthai's customer service issue with Indiegogo from August 2018
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The issue in GetHuman-danthai's own words
Order *** with Indiegogo Marketplace for Freevision Vilta Mobile gimbal.**Placed order on August *th and sent two emails (one right after and another follow up yesterday, August *th) to Indiegogo order page website.**Received a email reply this morning from Indiegogo customer support saying the following:**- we replied back to you*Me: I did not receive any emails back and checked my junk mailbox and nothing**- order wasn’t shipped and waiting for my confirmation *Me: How do I confirm my shipping address back? Already wrote new shipping address on original email on August *th**- link to a reseller to purchase the gimbal*Me: I called AMEX and they said I was charged the money on August *th**Lastly I tried replying back to Indiegogo customer support email and got a fishy personal email.**What’s going on here?**Please give a phone number or someone who can resolve this simple request to change my shipping address and ship it.
GetHuman-danthai did not yet indicate what Indiegogo should do to make this right.
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How GetHuman-danthai fixed the problem
Freevision contacted me directly and followed up. I was not getting their emails but when I gave my personal email, they contected me.
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