I ordered BlueSmart luggage. I paid for four pieces. I paid $***. **Firstly, when I f...

GetHuman-dawnhale's customer service issue with Indiegogo from May 2018

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The issue in GetHuman-dawnhale's own words
I ordered BlueSmart luggage. I paid for four pieces. I paid $***. **Firstly, when I found out the bags are not accepted at many airports I wanted to cancel my order. The company would not respond. They sent pieces anyway. **Secondly, I ONLY received two of the four pieces. When I contacted you several times I was told to contact Bluesmart but they never responded and as you know by now they are no longer in business. **I NEVER received the full order yet paid the full price. Here is the resolution I would like:***) To return the two pieces and receive a full refund. **OR***) If it’s impossible to return the items then at least I want a refund for what was not received. **The order number is: ****
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Customer service issue
Reported by GetHuman-dawnhale
May 10th, 2018 - a yr ago
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GetHuman-dawnhale started working on this issue
May 10th, 2018 5:21pm