My account for my address which ive had for a year now had been changed to another addr...

GetHuman-hargiske's customer service issue with Indianapolis Power & Light Co from February 2019

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The issue in GetHuman-hargiske's own words
My account for my address which ive had for a year now had been changed to another address on autopay account when payment was due. Without acknowledgment or consent info was changed and the person payed our bill and we are held responsible for an amount far greater than the payment due. So a security password had been applied to the account to prevent further isses. Called police to file a report to press charges on the person responsible and was told no, when we need it to fix the issue. Now we owed far more than it should have been due to improper consent given to our account with no heat. Kids and animals are in this home and its in the teens outside. The account paid in full as of *-**-**** and was told i have to now wait til Monday. I want service asap. If a ** hour service is a ** hour service and its inhumane to accept money and not provide a proper service for families out here trying to make it "honestly". I dont ask for assistance and handouts but if i pay i expect service. Now my family is cold because of laziness. What ever happened to doing right by others. I didnt short the company i was jipped when my account was changed leaving me out in the cold. Shame on this behavior.
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Indianapolis Power & Light Co

Customer service issue
Reported by GetHuman-hargiske
Feb 16th, 2019 - 8 mons ago
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Seen by 2 customers so far
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GetHuman-hargiske started working on this issue
Feb 16th 11:07pm