Please hire humans to answer the phone

GetHuman3781573's Complaint issue with Indiana Visa Debit Card Program (EPPICard) from October 2019

Help me with my issue
Top Tip from another customer
The best way to submit a complaint is actually submitting the issue over the phone and asking to speak with a manager. You can also submit feedback forms using email or on the website. You can also submit the issue to the local manager.
The issue in GetHuman3781573's own words
Talk to an alive human being ... I had a question that was not included in the prerecorded menu and there was no way on earth to connect with a human being. It is not right to have to call your number more than * times and get disconnected. I needed to speak to a customer service rep and it should not be that hard. Every time I called, they gave me my balance so I hope that I won’t be charged for that * times when the purpose of my call was to talk to Customar service, and this was the only way to communicate.
There is no way to email questions.*Phone are programmed to address only a few issues and if the customer problem or question is not in the “menu” they disconnect the call. *There is noway to talk to a human. *I am not sure what they think, but they need to understand that our time is valuable also and our needs are legit. This way of communication is very poor and disrespectful to us as customers. *If you can’t afford humans to answer the phone then allow us to communicate with you via email. *Don’t make us feel unimportant and ignored.
Treat us like you want to be treated if the conditions were reversed.*Give a weight and importance to our time, questions and needs.
I follow rules and I use available resources without abusing them. I don’t expect better treatment but I expect reasonable treatment.*I treat other people with respect and dignity and don’t make them feel frustrated. *I have been a customer for a few months only and it is shocking to me that people’s time and needs are not respected.
I have rarely been exposed to this kind of treatment. To feel disrespected and to feel that I am not able to communicate my needs and get them resolved is a very bad feeling.
How GetHuman3781573 fixed the problem
I didn’t fix it, your automated phone kept messing up and disconnecting me and I ended up in the lost card line and I tried to say nothing is wrong but the virtual operator told me that right at that second my account was getting deactivated and I had a choice of standard mail for $*.** or expedited mail for $**.** and when I did chose it, it just disconnected the call.*I am very very disappointed with your system, there is no way to talk to a human. I had to call *-* times and when I didn’t chose an answer as nothing fit my issue, they would disconnect the call. Customer service is made to help people and ease up problems but yours irritates people and made me so frustrated and upset. I hope that I don’t get charged any fees for all these calls that I had to redial as your automated system is not a human and can’t follow but a few programmed questions then it cuts off the communication. Unbelievable that something like that happens in such a great advanced country like ours. I looked everywhere for an email and could not find one. In this date and age it is unbelievable that the only way to communicate with your organization is to talk to a dumb computer.
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Indiana Visa Debit Card Program (EPPICard)

I needed help to set money transfer online
Complaint issue
Reported by GetHuman3781573
Oct 17th, 2019 - 3 years ago
Not resolved
GetHuman3781573 shared how to fix
Seen by 19 customers so far
Similar issue to 333 others
0 customers following this
Items needed
Account holder name
Billing address
Date of birth
Last 4 digits of Social Security number


GetHuman3781573 started working on this issue
Oct 17th, 2019 12:59pm
GetHuman3781573 confirmed the issue is fixed. Hooray!
Oct 17th, 2019 6:58pm
GetHuman3781573 indicated the issue is not fixed yet.
Oct 17th, 2019 7:11pm
GetHuman3781573 indicated the issue is not fixed yet.
Oct 17th, 2019 7:41pm
GetHuman3781573 indicated the issue is not fixed yet.
Oct 18th, 2019 1:23pm

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