My account is suspended due to fraud-suspendened, closed cannot login. Ive called the...

GetHuman-bgreenll's customer service issue with Indiana Visa Debit Card Program (EPPICard) from January 2019

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The issue in GetHuman-bgreenll's own words
Login to view my balance ... My account is suspended due to fraud-suspendened, closed cannot login. Ive called the *** number for customer service to see what is happening with my account. I have read that to protect my privacy they will NEVER ask for my full social security number. They did. I am not sure why my account is in the status its in and have not and will not give out my social security number over the phone or online. Is this true?
I want to know if the fraud department actually is asking for my full social security number over the phone. Considering my account is locked due to fraud-suspended, closed cannot login. Its not closed and I definitely am not entering wrong info. So someone has locked my account due to fraud or some reason is suspended.
I will try my local office in person during business hours.
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Indiana Visa Debit Card Program (EPPICard)

Indiana Visa Debit Card
Customer service issue
Reported by GetHuman-bgreenll
Jan 4th, 2019 - 4 mons ago
I have an issue with Indiana Visa Debit Card Program (EPPICard) too
Fixed
Seen by 9 customers so far
Similar issue to 97 others
0 customers following this
Items needed
Account holder name
Billing address
Date of birth
Last 4 digits of Social Security number
Timeline
GetHuman-bgreenll started working on this issue
Jan 4th 3:32am
GetHuman-bgreenll indicated the issue is not fixed yet.
Jan 4th 3:39am