I have IM*. My name is Leslie Silberhans. My IM 'forward' function doesn't work anymore...

GetHuman-languedo's customer service issue with IncrediMail Ltd. from May 2019

Help with my IncrediMail Ltd. issue
The issue in GetHuman-languedo's own words
I have IM*. My name is Leslie Silberhans. My IM 'forward' function doesn't work anymore. I think I need to update, but I can't find one. The tiny words at the top have disappeared (file,view,etc.) When I click on 'menu', nothing happens, so I don't have 'VIP support'. Also, half of the emails I receive have no progress bar on the right side. My registration code seems to be IM*PREM-**********-**********
GetHuman-languedo did not yet indicate what IncrediMail Ltd. should do to make this right.
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How GetHuman-languedo fixed the problem
Control center*programs*Incredimail*delete*there are * choices,choose 'update'
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IncrediMail Ltd.

Customer service issue
Reported by GetHuman-languedo
May 19th, 2019 - a mon ago
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Fixed
GetHuman-languedo shared how to fix
Seen by 3 customers so far
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Timeline
GetHuman-languedo started working on this issue
May 19th 4:33pm
GetHuman-languedo confirmed the issue is fixed. Hooray!
May 20th 1:58am