First off I sent a V.I.P. Support message on **-*-** but never heard anything back (tic...

GetHuman1703505's customer service issue with IncrediMail Ltd. from December 2018

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The issue in GetHuman1703505's own words
First off I sent a V.I.P. Support message on **-*-** but never heard anything back (ticket number is FBE*****-*E**-*F*C-*B*D-*A**C*****F*). My message explained that my bank was charged for * renewals but I never received a notice this was being done. I also did not receive a confirmation and new codes to enter. I do not know which product was renewed. I usually do this myself as I can get the products cheaper with one of the specials. I have been getting notices from IncrediMail when I get on that my products are expiring. Now it says my protection is expired. I also can't use the V.I.P. messaging anymore. Here is what I got from my bank:********* *:**Check Card Purchase Debit Card CK CRD SIGNATURE PURCH*********SCD*Incredimail smilebox.com **** $-**.** ******** *:**Check Card Purchase Debit Card CK CRD SIGNATURE PURCH*********SCD*Incredimail smilebox.com **** $-**.** ******** *:**Check Card Purchase Debit Card CK CRD SIGNATURE PURCH*********SCD*Incredimail smilebox.com **** $-**.** **Can you please help me with this? **Marie F Fraim******@***.com****-***-****
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IncrediMail Ltd.

Customer service issue
Reported by GetHuman1703505
Dec 8th, 2018 - 5 mons ago
I have an issue with IncrediMail Ltd. too
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Seen by 4 customers so far
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Timeline
GetHuman1703505 started working on this issue
Dec 8th, 2018 4:25pm