About * weeks ago, incredimail charged*my Mastercard **.** to renew my subscription. S...

GetHuman761973's customer service issue with IncrediMail Ltd. from June 2018

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The issue in GetHuman761973's own words
About * weeks ago, incredimail charged*my Mastercard **.** to renew my subscription. Since then I have received several notices that my subscription is expiring. I have replied to them several times with proof that I have already paid to renew. This has been to no avail, because I just received another notice from them saying I have one day left to renew. If they cancel my subscription, I will lose all of my e-mail information. They need to correct this issue immediately, or the next person I will contact will be my lawyer! I need them to send a confirmation to me that the matter has been corrected.
GetHuman761973 did not yet indicate what IncrediMail Ltd. should do to make this right.
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IncrediMail Ltd.

Customer service issue
Reported by GetHuman761973
Jun 8th, 2018 - 5 mons ago
I have an issue with IncrediMail Ltd. too
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Seen by 2 customers so far
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Timeline
GetHuman761973 started working on this issue
Jun 8th 1:44am
GetHuman761973 shared this issue with others over email
Jun 8th 1:47am