About * weeks ago, incredimail charged*my Mastercard **.** to renew my subscription. S...

GetHuman761973's customer service issue with IncrediMail Ltd. from June 2018

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GetHuman761973's next move: go to the IncrediMail Ltd. help center.
IncrediMail Ltd. doesn't have a customer phone number that is answered by an agent. Instead, GetHuman761973 will want to follow the link below to head to their help center. We will check on GetHuman761973 later to make sure it's all set or try to help escalate.
The issue and preferred resolution, in GetHuman761973's own words:
About * weeks ago, incredimail charged*my Mastercard **.** to renew my subscription. Since then I have received several notices that my subscription is expiring. I have replied to them several times with proof that I have already paid to renew. This has been to no avail, because I just received another notice from them saying I have one day left to renew. If they cancel my subscription, I will lose all of my e-mail information. They need to correct this issue immediately, or the next person I will contact will be my lawyer! I need them to send a confirmation to me that the matter has been corrected.
I trust that IncrediMail Ltd. will make this right and come up with a resolution that is fair.
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IncrediMail Ltd.

Customer service issue
Reported by GetHuman761973
Jun 8th, 2018 - 17d ago
I have an issue with IncrediMail Ltd. too
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Seen by 2 customers so far
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Timeline
GetHuman761973 started working on this issue
Jun 8th 1:44am
GetHuman761973 shared this issue with others over email
Jun 8th 1:47am