The issue and preferred resolution, in GetHuman-waltonm's own words:
Tried to make a payment on wife's account. I'm not sure if the payment went through. Now it is stuck in a loop. When I click on the payment button it sends me to the sign in page. When I try to sign in it sends me to the payment page.
I trust that Inbox.com will make this right and come up with a resolution that is fair.
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