I want to thank Sabrina in Customer Service for the two complimentary meal cards she se...

GetHuman6047563's customer service issue with In-N-Out Burger from May 2021

Help with my In-N-Out Burger issue
First: share to improve GetHuman6047563's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman6047563 may need:
Name on the reservation
The issue in GetHuman6047563's own words
I want to thank Sabrina in Customer Service for the two complimentary meal cards she sent me regarding a disappointing dining experience in March. The meals were warm, tasty, and much better than in March. However, what I observed appeared to be two, possibly three employees either being new to the job or maybe not fully trained in the sequencing of getting orders together and completed, for both counter service or drive-up. Or maybe the training is different at your Monterey location--like strictly "OTJ." Over the past ** years, from San Diego to Santa Maria, CA I've seen finely tuned staff working incredibly well and not stopping multiple times to revisit the order tickets to see what else was needed for completing the order. But hopefully this will improve. The striking thing was for the ** minutes my wife and I were inside ordering and dining none of the tables were ever wiped down. Customers were very good about disposing their wrappers and containers in the trash receptacles but in this time of the Pandemic, no one wiped down a single table in ** minutes. And, there were never more than ** to ** customers inside. with tables turning over about every ** to ** minutes. There was reduced seating with every other table having signage about not sitting there. I assume there is a manager at the Monterey location who gets out on the floor at least occasionally?**Good Luck, and no response is needed. I mean this as a friendly "heads up."**Gary Miller

GetHuman6047563 did not yet indicate what In-N-Out Burger should do to make this right.

How GetHuman6047563 fixed the problem

We are waiting for GetHuman6047563 to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get In-N-Out Burger's attention and get better help faster. Tap below to get started.
Having In-N-Out Burger issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

In-N-Out Burger

Customer service issue
Reported by GetHuman6047563
May 8th, 2021 - a year ago
Not resolved
Seen by 22 customers so far
Similar issue to 102 others
0 customers following this


GetHuman6047563 started working on this issue
May 8th, 2021 9:28pm

Paying Too Much for Internet?

After helping consumers for 10 years, we realized that you need an impartial, live person you can talk to about comparing the various TV, cable, Internet and phone plans in your area- somebody who can compare the best deals across telecom providers. So we created a free concierge service you can call at the phone number below.

Call Anytime: 888-379-2546Our concierge is unaffiliated and therefore able to compare deals across many companies