My PUA payment stopped at the end of February. I continue to certify, but no payment...

GetHuman5876788's customer service issue with Illinois Department of Employment Security from March 2021

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The issue in GetHuman5876788's own words
My PUA payment stopped at the end of February. I continue to certify, but no payment. I received an email asking that I login and "View Correspondence *... " I login, go to "View Correspondence," I click on the claim number they sent me and nothing happens. PDF doesn't open and I can't view what I need to do. I normally certify on Tuesday's, but I didn't want to waste time so I logged in around *:**pm. Anyone else been asked to view correspondence and they can't??

GetHuman5876788 did not yet indicate what Illinois Department of Employment Security should do to make this right.

How GetHuman5876788 fixed the problem
I finally got a callback after waiting over three weeks. I asked them to explain why my unemployment benefit had stopped. They explained that they were still working on updating the PUA benefit info. They also indicated that I would be receiving payment this week and to continue certifying. I get my payments on Thursday, but website says I’ll get on Friday.
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Illinois Department of Employment Security

Customer service issue
Reported by GetHuman5876788
Mar 23rd, 2021 - 2 years ago
Fixed
GetHuman5876788 shared how to fix
Seen by 28 customers so far
Similar issue to 496 others
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Timeline

GetHuman5876788 started working on this issue
Mar 23rd, 2021 4:01am
GetHuman5876788 confirmed the issue is fixed. Hooray!
Mar 25th, 2021 11:12pm