My PUA payment stopped at the end of February. I continue to certify, but no payment...
GetHuman5876788's customer service issue with Illinois Department of Employment Security from March 2021
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The issue in GetHuman5876788's own words
My PUA payment stopped at the end of February. I continue to certify, but no payment. I received an email asking that I login and "View Correspondence *... " I login, go to "View Correspondence," I click on the claim number they sent me and nothing happens. PDF doesn't open and I can't view what I need to do. I normally certify on Tuesday's, but I didn't want to waste time so I logged in around *:**pm. Anyone else been asked to view correspondence and they can't??
GetHuman5876788 did not yet indicate what Illinois Department of Employment Security should do to make this right.
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How GetHuman5876788 fixed the problem
I finally got a callback after waiting over three weeks. I asked them to explain why my unemployment benefit had stopped. They explained that they were still working on updating the PUA benefit info. They also indicated that I would be receiving payment this week and to continue certifying. I get my payments on Thursday, but website says I’ll get on Friday.
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