I filed a claim and got the letter from ides in the mail. My first certification was fo...

GetHuman5044809's customer service issue with Illinois Department of Employment Security from July 2020

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I filed a claim and got the letter from ides in the mail. My first certification was for the last week I worked and my first week off. I got paid for the week off. After that I tried to certify * weeks later and got an error message that I'd exceeded my benefit and had to file a new claim. Hundreds of attempts to contact ides via phone and email unanswered. So I filed a new claim. When the next letter for certification date came later, I tried to certify again. I got the same message again. A week later and still not working, it no longer even let me attempt to certify and said I had no claim open and needed to contact ides, which of course you cant get through to anyone. I've been trying to get ahold of anyone at ides for * months now.

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Illinois Department of Employment Security

Customer service issue
Reported by GetHuman5044809
Jul 8th, 2020 - 9 months ago
Not resolved
Seen by 4 customers so far
Similar issue to 571 others
0 customers following this
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GetHuman5044809 started working on this issue
Jul 8th, 2020 9:11pm
GetHuman5044809 indicated the issue is not fixed yet.
Jul 10th, 2020 1:26am