Question:*My order number is **********.*Today I have received the IKEA delivery for th...

GetHuman5877288's Problem With an Order issue with Ikea from March 2021

Help with my Ikea issue
The issue in GetHuman5877288's own words
Question:*My order number is **********.*Today I have received the IKEA delivery for these items-**Item Number----* Item Description-----* quantity in the parcel--*quantity in the order*********---*LEDARE N* E** *** *m warm dimm---**---***********---* TAGARP flr uplghtr black*white----**----****The item which is a floor lamp has been delivered as damaged.*Hence i would like to return the same and request for refund. I would like to return both the items as the bulb is of no use without the lamp.**I checked the link https:**www.collectplus.yodel.co.uk*help-advice*what-can-i-send-using-collectplus which says i should not return any glass ware*china ware items via yodel*near by drop off shop.*As my order (the lamp as well as the bulb) has got similar material, hence i should not send it via yodel*near by drop off shop as per IKEA guideline.**I would like to know how i can arrange for a collection for these items?***parcel reference:*Giving both the reference numbers i can see on parcel-**********(barcode on top part of the label),******************(barcode on bottom part of the label). *Another barcode in the middle of the label-*UB* *AX* **** **** **** **** ***E*Reference *:*********Reference *:*************************A**Description of packaging:*It's a brown cardboard box of dimension (**cm***cm***cm).*It was placed on my doorstep(outside the flat door) by the delivery person. *The box was wrapped*sealed with heavy duty tape.*Inside the box, i found the bulb wrapped in a paper wrap(it was not buble wrap, not sure what material it's exactly).*Then there was another smaller size cardboard box inside. The gaps*vacant places within the bigger box was filled up with the same meterial which was used to wrap the bulb.*When i opened the smaller cardboard box*i saw the folded metal stand was kept on top of the lamp shed and also noticed the lamp shed top broken. *There were broken pieces of the lamp shed scattered inside the smaller box. There was a triangle shapped cardboard pocket where other parts(plug etc.) were kept.*I did not open these triagle pockets to check the plug etc. as the lamp shed top was itself broken and i knew i have to return it.**Description of contents:*Inside the box, i found the white bulb wrapped in a paper wrap(it was not buble wrap, not sure what material it's exactly). The bulb was not damaged.*Then there was another smaller size cardboard box inside of the bigger one. The gaps*vacant places within the bigger one was filled up with the same meterial which was used to wrap the bulb.*When i opened the smaller cardboard box,i saw the folded metal stand(in a separate packet) was kept on top of the lamp shed and also noticed the lamp top broken. *We did not open the metal stand packet as we saw the lamp shed is broken so we knew we have to return the full parcel.*There were broken pieces of the lamp shed scattered inside the smaller box. There was a triangle shapped pocket where other parts(plug etc.) were kept.*I did not open the triagle pockets to check the plug etc. as the lamp shed top was itself broken and i knew i have to return it.**Description of damage:*The white lamp shed*cover is broken. The cover is made of glass*china meterial(or something of similar sort).*There were broken pieces of the lamp shed scattered inside the smaller box.**I would like to return the full parcel and requesting for full refund.

GetHuman5877288 did not yet indicate what Ikea should do to make this right.

How GetHuman5877288 fixed the problem
Called ikea customer care, they refunded my money as the product was broken and asked me to dispose the item. I have disposed the same as it's broken. Thanks Ikea for quick action
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Ikea

Problem With an Order issue
Reported by GetHuman5877288
Mar 23rd, 2021 - 2 months ago
Fixed
GetHuman5877288 shared how to fix
Seen by 5 customers so far
Similar issue to 9097 others
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Timeline

GetHuman5877288 started working on this issue
Mar 23rd 10:45am
GetHuman5877288 confirmed the issue is fixed. Hooray!
Mar 27th 8:41pm

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