Ikea Customer Service Issues

Hello, I placed an order with IKEA on 04/12/[redacted], scheduled for delivery today. However, the website does not show any updates beyond preparing the order. Despite understanding the current challenges, some form of order status update and communication would be appreciated given the expensive delivery fee and extended wait time. Unfortunately, there have been no updates or any sign of delivery. Contacting customer service has been challenging due to high call volumes. I urgently need a response from IKEA regarding my order. Your prompt attention to this matter would be greatly appreciated. Thank you.

Order number [redacted] was placed with a £15 delivery fee for a delivery on December 6. Unfortunately, the order did not arrive as expected. I contacted customer service to address the issue, emphasizing the urgency of the lights needed for the electrician. Only a partial delivery was received, missing the crucial items. It has been challenging to reach IKEA as the automated chat system does not recognize my order number. Feeling incredibly frustrated and upset, I am unable to leave home due to a 2-week self-isolation period. Assistance in resolving this matter promptly would be greatly appreciated.

We have been eagerly anticipating the Allmanbildad wall mounted range hood to become available since October. We have noticed that there is one in stock in Colorado, while we are in Draper, Utah. We are willing to make the 7-hour drive to Colorado to purchase it, but we kindly request that you secure it for us since the distance is significant. Alternatively, could you please let us know if the item will be restocked soon at the Draper store?

I have an account on Ikea's website with the email [redacted] I wanted to order a BRUSALI desk ([redacted].[redacted].99), but I keep encountering an error during the "calculate delivery" step stating, "Something went wrong! Please review your zip code and try again." Can you please explain why I am facing this issue? My zip code is [redacted]. Thank you, Candice

Hello, I am in search of replacement parts for my three IKEA beds. During our move, we misplaced the bag containing the hardware for the SKORVA support beams. Although I have the beams, I am unable to locate the mounting brackets, which I believe are part [redacted]. I require three sets or a total of six brackets. Kindly advise on how and where I can obtain these mounting brackets for the SKORVA beam. Thank you. - Corbin

Hi, I placed an online order at IKEA when the store was closed and used vouchers for payment. When the store reopened, I canceled the order to shop in person, but I couldn't use the vouchers anymore. Now, I've received a refund as a voucher for the canceled order. I would prefer to use this voucher for my recent in-store purchase. I'm hoping to have the voucher amount reimbursed without having to return and repurchase the items. You should be able to see all these transactions on my IKEA Family account linked to my email. Thank you for your assistance, Daniel B.

I am frustrated and disappointed with IKEA's lack of customer service. I have been trying to address the issue with my order #[redacted]59, specifically the damaged Hogsten Chair I received through a non-contact delivery on 11/27/[redacted]. I had to pay a $49.99 delivery fee due to the chair being unavailable at nearby IKEA locations. The delivery had to be contactless due to Governor Newsom's recent order, during which the damaged chair was left outside my door. Despite multiple emails to IKEA since 11/27/[redacted] requesting a replacement chair, as the current one is clearly damaged, I have not received any response after over 30 days of waiting. Phone calls to IKEA have also been unsuccessful. I am still expecting to receive an undamaged replacement chair.

I missed my delivery on 20/12/20 because my phone battery died, even though I tried reaching out within 10 minutes. It was returned to the store. My order number is [redacted] for the kitchen. I paid for it in full and really want to receive it. Should I cancel, get a refund, and reorder for faster delivery or should I schedule a new delivery date? Please let me know. Thank you.

Je suis content de voir que les petits achats que j'ai faits chez IKEA, comme une multiprises, ne fonctionnent même pas correctement. Il est important d'arrêter de nous vendre des produits de mauvaise qualité et obsolètes pour éviter de nous tromper.

I bought an item from IKEA Elizabeth that came with several issues like broken pieces and missing parts, indicating it might have been returned incomplete. After speaking with a representative last night, a replacement order was created for me. However, I received an email immediately after the call asking for payment for the replacement, which should be free. When attempting to contact customer service again, I learned the line was closed. I hope to have the replacement order processed without any extra payment, as originally agreed upon.

I recently purchased the IKEA Norden table, and while I've successfully assembled the leg section, I'm struggling to get the screws in the metal spaces to go in flush. Out of the 42 screws for the leg stops and hinges, only two are going in flush. I've watched multiple YouTube videos but still can't figure it out. Could there possibly be an issue with the guide-holes or the blunt end of the screws causing this? It's crucial to resolve this as nothing else will come together properly if the screws aren't flush. I need guidance on how to get the screws in place correctly, or if not possible, I would need a replacement. Given the current circumstances of "working from home" during the COVID-19 situation, I would appreciate a prompt response. Thank you, M.J.

Good Morning, Order Number: IKEA [redacted]/[redacted] We received the order, but unfortunately, one item is missing (No. [redacted]-[redacted]-65 TJUSIG x Euro30). We were not notified about the missing part before delivery. We have been informed via email that the non-delivery of the item will result in a refund of 10 Euros (losing the 20 Euro bonus for ordering a total amount exceeding Euro [redacted]). I believe it would be fairer and more ethical to allow the customer to order an item of a different color (e.g., white), thus restoring the 20 Euro bonus offered for a total purchase cost exceeding Euro [redacted]. Therefore, would you refund the 30 Euros or deliver the missing item when available? This seems like a fair solution for both parties. After all, Ikea is responsible for the missing delivery. Thank you for your attention. Best regards, M.S. [redacted] Sent: 13.01.[redacted] 13:53hrs

Subject: Issue with Missing Item in Order Order number: IKEA [redacted] I am contacting you regarding an item missing from my recent order. Regrettably, the TJUSIG x Euro** item ([redacted]) was absent from the delivery, and I was not informed of this beforehand. I received an email stating that I would be refunded ** Euros for the missing item, resulting in the loss of a ** Euro bonus for spending over a total of *** Euros. I believe it would be fairer and more ethical to allow customers to choose a replacement item, such as one in a different color like white, to retain the ** Euro bonus offered for a total spending exceeding *** Euros. Consequently, could you either refund the ** Euros or deliver the missing item when it becomes available? This seems like a reasonable solution for both parties, especially considering that the responsibility for the missing delivery lies with Ikea. Thank you for your attention to this matter. Best regards, Max Shouler [redacted] [redacted]

Hello, I am reaching out for assistance in gathering funds for my daughter's rehabilitation. While many fundraisers focus on terminally ill children, my daughter, Olivia, who was born prematurely at 30+5 weeks due to a life-saving cesarean section during a sepsis scare, is in need of support. She suffered 2nd and 4th-degree strokes resulting in cerebral palsy and left-sided hemiplegia. Olivia is a fighter, striving to keep pace with her siblings, but her progress requires private rehabilitation. This fundraiser aims to provide her with the opportunity for a more typical childhood. Your assistance, no matter how small, will be immensely appreciated. Warm regards, Marzena Okrasa-Neumann

I placed an order expecting delivery, but received an email on the scheduled day saying it was canceled without a reason. After a half-hour hold, I spoke to a helpful lady, though I couldn't fully comprehend her explanation. The order was rescheduled for today with some items changed due to stock issues. As of now, the order has not arrived, and there has been no communication from Ikea. The order tracker indicates it's in preparation, similar to the last time before cancellation. This experience has been frustrating; my trust in Ikea is wavering. I used to be a loyal customer, as were my family and friends, but I'm uncertain about ordering from them again.

I am inquiring about the possibility of having the St. Louis, MO location ship a small furniture piece to either the Memphis, TN location or directly to me. The piece in question is the Nordli Top & Base in White, measuring 31.5" x 18.5" with the Article Number [redacted].[redacted].79. This item is crucial to complete a modular dresser system, but it appears that the system is not expected to be restocked soon. After being directed by the Memphis, TN location to contact Ikea customer support, my previous attempt to communicate this request was met with confusion. I am unsure if this exchange between locations is feasible. If shipping to my location is not an option, I would like to explore the possibility of having the item reserved at the St. Louis store until I can collect it. While I understand that typically orders are held for 24 hours, I am concerned about missing this piece due to its popularity. If holding the item is not an option, I would appreciate any information on when it will be available for pick-up or delivery in the Memphis, TN area. Thank you for your assistance in this matter.

Hello, I'm reaching out about an issue I encountered after placing order number [redacted] for click and collect at IKEA. While assembling the bed, we realized that we were missing 4 parts (4 x [redacted]), causing significant frustration as we had already disassembled our previous bed. Despite contacting IKEA and being assured the missing parts would arrive in 4-5 days, they never showed up. Today, after another lengthy phone call, I was informed that the parts were never sent. Consequently, a replacement bed has been promised for January 29th. However, this situation has resulted in wasted time and multiple calls to IKEA to resolve the issue. I am hopeful that IKEA can offer compensation for the inconvenience caused. Thank you for your attention to this matter. Best, Kay Woolley

I visited IKEA on December 29, [redacted], to purchase a Malm queen size bed with no draws and a matching 6-drawer dresser. When I picked up the items, I was given 4 boxes instead of the 5 I needed. Despite facing confusion at the store, it was disappointing to be handled unprofessionally and offered only $23 as compensation for the inconvenience. The staff's lack of concern and unwillingness to resolve the issue promptly was frustrating, especially after spending a considerable amount on the purchase. I hope IKEA can address these issues better in the future to ensure customers have a smoother experience without missing items or facing delays.

I bought a shiny stainless steel kettle from a store in Alfafar, Valencia. Unfortunately, we experienced a dangerous issue where the whistle blew off if the kettle was not turned off immediately after boiling, even with the correct water level. On one occasion, the kettle boiled over, spilling scalding water when poured. Despite not seeing them in store later, they were eventually placed back on shelves. This dangerous problem needs addressing, as it poses a serious risk, as I experienced firsthand. I hope this warning reaches others who may have the same kettle, and I believe there should be a recall or warning in place.

Good afternoon, I've attempted to contact multiple times but waiting for over half an hour is quite a challenge. Love Abba, but hanging up is not ideal. Unfortunately, I got disconnected at one point. I don't want to cancel my order; I truly desire to receive what I selected and paid for. It would be great if it could be delivered to a nearby collection point or even better, to my home. Paying £5 to collect it plus the fuel cost is adding a significant sum to my order. Last time, I believe the delivery charge was less than £5. Could someone please reach out to me about this matter? You can contact me at 07[redacted]49. I appreciate your support in resolving this. Thank you. Regards, Lynn