Ikea-Zurich (Switzerland): Hello, I want to buy an IKEA mattress (***.***.** plus...

GetHuman5488040's customer service issue with Ikea from November 2020

Help with my Ikea issue
The issue in GetHuman5488040's own words
Ikea-Zurich (Switzerland): Hello, I want to buy an IKEA mattress (***.***.** plus ***.***.**) and I read on the website that you can order recycling service for my old mattress on top of delivery. However, when I try to order all that, I cannot choose any recycling option in the ordering process. How can I order my two products including delivery * recycling of my old mattress? Thank you in advance (I also speak German)

GetHuman5488040 did not yet indicate what Ikea should do to make this right.

How GetHuman5488040 fixed the problem
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Ikea

Customer service issue
Reported by GetHuman5488040
Nov 23rd, 2020 - 10 months ago
Fixed
GetHuman5488040 shared how to fix
Seen by 14 customers so far
Similar issue to 12361 others
0 customers following this
Items needed
Account name
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Account address
Order number

Timeline

GetHuman5488040 started working on this issue
Nov 23rd, 2020 8:45pm
GetHuman5488040 confirmed the issue is fixed. Hooray!
Nov 23rd, 2020 8:46pm