Dear Team,**Hope you are well.**I was unable to find a relevant email address or get th...

GetHuman-sadiahu's Problem With an Order issue with Ikea from September 2020

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Account name, Account email, Account phone number, Account address, and Order number
The issue in GetHuman-sadiahu's own words
Dear Team,**Hope you are well.**I was unable to find a relevant email address or get through via the customer service line and had a query * complaint regarding my below order. Could you kindly respond * direct this to the relevant contact?**As per my email below, the order ********** was supposed to be delivered between *am-*pm yesterday, with an email and call prior approximately an hour before the delivery time.**Neither did I receive the SMS nor the phone call. On top of that I received a call by the delivery man at exactly *:**am to say he was outside the property.*I have the mobile number and call log from the attempted delivery yesterday to confirm this.*As this was half an hour earlier than the start delivery time and I had not received any notification of an earlier delivery, I had asked him to wait ** minutes for my return to the property, which he refused to do, despite being **minutes early.**I need my parcel delivered urgently today and have not received any email from Ikea with regards to the failed*delivery nor am I able to get through the customer service line, despite trying and waiting several times since yesterday.**I’m disappointed as the delivery charge itself was £** and was delivered at the wrong time and without the * hour slot being notified by text, as per my confirmation email below.**Can someone kindly confirm that I will be receiving this parcel today and at what time it will be delivered?**Kind regards*Sadia

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Ikea

Problem With an Order issue
Reported by GetHuman-sadiahu
Sep 28th, 2020 - 2 years ago
Not resolved
Seen by 25 customers so far
Similar issue to 12449 others
0 customers following this

Timeline

GetHuman-sadiahu started working on this issue
Sep 28th, 2020 10:14am