Ikea Customer Service Issues

On 8/24/20, I took the day off to receive a delivery that never arrived. Despite being told the driver was nearby by Ian from XPO, the item never made it before 9:00. Subsequently, on 8/25/20, after a 1 hour and 40-minute call with Ikea, the delivery was rescheduled to 8/31/20. The saga continued on 8/26/20 when XPO rescheduled for 8/30/20. Despite rearranging plans, the item didn't show up. Ian from XPO attempted to locate the missing drivers, with no success. Come 8/31/20, after a call with customer service got disconnected, I was unable to cancel the order. Desperately needing the desk for my daughter by the next week for school, the ongoing delays have pushed me to seek cancellation to purchase elsewhere.

I have been trying to order custom laminate countertops from Ikea for several months now, but I have been facing difficulties reaching the right department. Various customer service agents provided conflicting information on how to proceed with the order. After finally speaking with a kitchen agent and receiving a quote based on my dimensions, I was instructed to contact the Richmond IKEA store, which is closest to me. I prefer to purchase only the countertops without delivery or installation. Despite trying to follow up, I have not been able to reach the Richmond store by phone or receive responses to multiple emails. I understand that I need to coordinate with the manufacturer, Fitsright, who has been more responsive throughout this process compared to Ikea. I am eager to pay for my order and complete this transaction smoothly.

My fiancé and I visited IKEA to purchase a £5 rail, only to discover that the £15 delivery fee was exorbitant. Despite the inconvenience of going to the store with a six-week-old baby during the pandemic, we had no choice but to pick it up. Navigating the one-way system and unhelpful staff made our trip longer than expected. When our baby needed feeding, we couldn't find a shortcut to the restaurant and had to rush, arriving just as it was closing. Despite available seating, we were not allowed to sit down to feed our baby, leading to a stressful feeding experience while walking. The high delivery cost, lack of helpful staff, and inconsiderate customer service overshadowed our visit. The situation could have been better if the delivery charges were reasonable and consistent. I hope IKEA can improve to match the standards set by their competitors in customer satisfaction.

I paid in full for a desk and attachment at Ikea which was meant to be delivered on Sept. 3. Despite waiting all evening, the delivery never came, and I was left without any communication regarding the delay. Tracking shows the order is still pending, even though the items were supposedly in stock. This situation is incredibly inconvenient, especially as I arranged for assembly today but now have no desk to set up. With my vacation ending today, having to work from the floor without my desk is a major issue as I work from home. Attempts to contact Ikea have been fruitless as I've been on hold for an hour and a half. I need to know the status of my order (#[redacted]51) and why it failed to arrive as scheduled.

I require a copy of my receipt for a purchase made on July 20, [redacted] to facilitate a return. I acquired countertops and had to exchange for a larger piece due to a poorly cut item. Despite attempting to get the original receipt from the first truck, I'm unable to locate it. I've made multiple unsuccessful calls to the [redacted] Ikea number in the past day as it's constantly busy and disconnects me each time. To avoid inconveniencing my friend further, who has been kind enough to lend me trucks, I urgently need a copy of the receipt. I am willing to provide my credit card information for assistance. Thank you for your help.

I'm reaching out to discuss a recent partially delivered order. Today, I was meant to receive 4 - 3 Drawer Rast Dressers but only got 2. The delivery driver mentioned the other 2 were not on the truck. When I tried to reach customer service, I found they were not accepting calls due to high volume. According to Ikea's policy, discrepancies should be reported within 48 hours of delivery, however, I might miss this deadline due to the upcoming Labor Day holiday on Monday. I have a copy of the delivery receipt for reference. Since I couldn't get through to customer service, I am turning to this email method to seek help in delivering the remaining 2 dressers. I appreciate any assistance your team can provide in resolving this issue. Thank you. - S.S. (New Customer)

On July 3, [redacted], I made a purchase for $[redacted] plus tax and shipping, totaling around $[redacted], deducted from my bank account. The delivery was set for July 26th, [redacted], between 10 am and 10 pm. However, the delivery did not arrive, leading me to contact customer service through calling, emailing, and texting with no response. I then bought the beds from another company which delivered timely. After multiple attempts to cancel my order online, I contacted Ikea by phone, waiting for 2 hours before speaking to a representative. After verifying my identity, I explained the issue and was informed I'd receive a refund within 5 days. It's been 5 days, but the order still shows active for delivery, causing frustration. I request a prompt refund as I had to purchase from another provider for my kids' beds. Order number [redacted]86, listed under [redacted].

My order number #[redacted]63 was placed on 6/15/20 for Patio Furniture. Despite several rescheduling attempts, delays, and last-minute notifications, the delivery has not been successful. I received a text on 9/5 for delivery on 9/6 which I couldn't accommodate due to moving between apartments. Trying to reach XPO for rescheduling has been challenging with long wait times. The original delivery date of 7/10 was rescheduled to 8/1, and subsequent notifications kept changing the delivery dates. Even though I adjusted my schedule to be available, the delivery person left without waiting when I arrived slightly behind schedule. I contacted IKEA to reschedule back to the original date, but no suitable times were available. The sudden text on 9/5 for delivery on 9/6 caught me off guard, and I couldn't make the necessary arrangements in time. I aim to reschedule the delivery for Wednesday, 9/9/20, when I will be present at the delivery address.

I placed an order with IKEA with order number [redacted] for 2 Kalrby worktops on 28/7/[redacted]. The order was confirmed, and payment was deducted on 29/7/[redacted]. The delivery was scheduled for 2/9/[redacted] through Agediss. Despite tracking the delivery vehicle and being notified of its proximity, the delivery did not occur. After failed attempts to reach IKEA and facing language barriers, the delivery was rescheduled for 2/10/[redacted], which I feel was due to the item being out of stock. I have requested a refund and cancellation of the order due to dissatisfaction with the service.

I am submitting this form again as per your instructions. I received an email from IKEA customer service after my first attempt. The email contained information about the damaged item I received. I will share the correspondence below: Regarding: My IKEA Orders / Order Cancellation- My IKEA Orders (CID: [redacted]) From: CSC Aftersales US Date: Sep 6, [redacted] Hello John, We are sorry to hear that your item arrived damaged. Please fill out a new web form with your preference for a replacement order or a refund, and include the article number of the damaged item. Best regards, Jenna Customer Resolution Assistant IKEA US Customer Support Center Phone: 1-[redacted] Email: [redacted] Web: www.IKEA.com I would like to return the damaged chair for a refund as it appears to have been previously damaged and returned by another customer. The chair had visible damage including a cut underneath and a cross-threaded foot socket. I am providing some numbers I found on the Packing Slip: [redacted]8 and [redacted]5. I am unable to transport the box, so I will need it picked up from my residence. The order number is [redacted]26. Thank you, John H. It seems difficult to contact IKEA customer service in the USA for returns. Calls get disconnected, and the email form is unavailable.

I recently purchased a patio set and bistro set with in-home delivery from IKEA. XPO Logistics scheduled a delivery on Saturday, Aug. 29th, but I was not available despite arranging for a signature waiver. When the delivery was attempted without a signature, it was unsuccessful due to miscommunication. Despite IKEA showing the order as delivered, XPO agreed to redeliver after confirming with them. After rescheduling for Friday, Sept. 4th, the delivery was canceled last minute, offering a $25 gift card for the inconvenience. The next proposed delivery on Tuesday, Sept. 8th was uncertain with a wide time window, ultimately leading to the items being lost. Despite many attempts, I have not been able to reach IKEA customer service to resolve this issue, and the system still shows the order as delivered. I now seek a full refund, including the in-home delivery fees, as the situation remains unsolved with repeated inconveniences.

My name is Uliana Z. I bought a kitchen from Ikea in Krasnodar, Russia on August 17, [redacted]. Order number: [redacted]74. The delivery, initially set for August 26, was delayed until August 28. One of the cupboards ([redacted].[redacted].41) was damaged. It was challenging to reach Ikea's customer service, spending a total of 2 days and 5 hours on hold. After submitting application number [redacted], they agreed to exchange the broken cupboard, scheduling the delivery for September 8. However, on the promised date, there was no contact or delivery. Numerous attempts to reach out to customer support were unsuccessful. The situation has caused inconvenience, affecting my ability to move into a new apartment. Despite being a loyal customer of Ikea for 15 years, the service experienced does not reflect the quality expected. Resolving this issue promptly would be greatly appreciated.

My order #[redacted]63 for patio furniture placed on 6/15/20 has yet to be delivered even after Labor Day Weekend. I received a text from XPO on 9/5 for a 9/6 delivery, but due to a last-minute move between apartments, I couldn't accommodate such short notice. Initially scheduled for 7/10, then rescheduled to 8/1/20, causing me to adjust my plans. Despite attempts to reschedule back to the original date, I was told no delivery times were available. On 9/5, I received another unexpected text for a 9/6 delivery, but I couldn't arrange to be present in time. After contacting XPO twice to explain my unavailability, the driver showed up, promising a potential delivery on Wednesday 9/9, but I haven't received confirmation from XPO or IKEA despite my efforts to communicate with them.

I am experiencing issues with my mattress, and a representative from Ecomaster has assessed the problem and sent you a report. The reference number for this matter is [redacted]5. After a lengthy online chat on Monday, I was assured a call back yesterday, but I have not received any communication. I attempted to contact you this morning but was disconnected after waiting for 33 minutes. Please reach out to me as soon as possible. Thank you. Contact me at [redacted] or [redacted]1.

A few months back, I purchased a Kallax [redacted].[redacted].19 shelf in cash at the Jacksonville, FL store. I'm from Savannah, GA, and due to the pandemic, I can't go back to exchange it. I recently started assembling it, and one box had incorrect pieces even though they matched the label. After facing difficulty reaching support, I finally got through after being disconnected several times. The customer service representative insisted on a receipt, which I don't have since I paid in cash. This experience has been disappointing in terms of customer service.

I need assistance with my order #[redacted]63 placed on 6/15/20 for Patio Furniture. The delivery has been rescheduled multiple times by XPO without success. Originally scheduled for 7/10, it was moved to 8/1, then 7/31, and finally 9/6. Due to moving between apartments, I couldn't accommodate the short notice delivery on 9/6. Despite informing XPO twice, the delivery attempt was made. I've tried to reschedule with no success. After a failed call to IKEA, they asked me to reschedule through them, but I haven't received a response. I contacted IKEA's CEO via email and Facebook but received no reply. How can I resolve this and get my order delivered promptly?

I am disappointed with the service I received from Ikea. Upon receiving damaged items in my order, I tried contacting them through phone and email with no success. Eventually, I traveled to the store in Paramus, NJ, spending $40 on a lyft roundtrip, just to be told they couldn't assist me there due to the purchase being made online. The cashier suggested canceling the order, which seemed like an unnecessary hassle. Despite trying to browse for other items, I left the store without a solution for the damaged goods or even the chance to buy a display cutting board. I believe Ikea should refund me for the trip expenses and address the quality issues promptly as part of their customer service.

I placed order #[redacted]51 with the UES Planning Studio on September 16, [redacted]. The order was to rectify missing and damaged items from my delivery on September 11, [redacted], and to return wrong items that were mistakenly sent. Unfortunately, my order was not delivered, and XPO Logistics has no record of it in their system. Despite reaching out to the UES studio through multiple emails and attempts over the past two days, I have not received any response. I have hired someone (IKEA East Rabbit) for Monday, so I urgently need my items delivered today. I kindly request a prompt response or guidance on how to contact the UES Planning Studio directly. They are the only ones who can resolve this issue, as the manager, Shauntae, placed the order in the store in my presence. Your assistance in this matter is greatly appreciated. Thank you, C. S. [redacted]

I visited the Edmonton South store for breakfast and encountered an issue when trying to leave due to the door being locked for another 15 minutes. Despite several customers wanting to exit, we were not allowed. When I expressed my frustration to the manager, she rudely pointed out the breakfast hours were posted for 9:30, not indicating the restriction on leaving. Her condescending behavior and refusal for us to exit caused distress, especially as a diabetic needing to check my blood sugar. After discussing with others outside, it was clear the situation was inappropriate and akin to unlawful detention. As an experienced lawyer, I expect legal counsel to contact me by September 21, [redacted], regarding this matter involving my rights and those of other customers affected. I can be reached at [redacted] or [redacted]. Larry Wells, Wells & Associates, Edmonton. Thank you.

Subject: Urgent: Defective Refrigerator Needs Replacement To Whom it May Concern, I am reaching out regarding a persistent issue with my IKEA refrigerator. Despite multiple repair attempts during the warranty period due to food freezing, the problem remains unresolved. I have tried to contact IKEA for months but have not received any response via email or phone. The refrigerator continues to malfunction, and it is essential to have it replaced. I have contacted the manufacturer, who directed me back to IKEA as the retailer. Please assist me in addressing this matter promptly. I am eager to discuss the details once I receive a response. Thank you for your attention to this urgent matter. Best regards, C. Foster --- Subject: Follow-Up: Defective Refrigerator Issue August 4, [redacted] Please refer to my previous emails regarding the ongoing issues with my refrigerator. Despite recent repair attempts, the problem persists, and the appliance is out of warranty. Your prompt assistance in replacing the defective unit is greatly appreciated. Thank you for your attention to this matter. Sincerely, C.Foster --- June 23, [redacted] To Whom it May Concern, I have made numerous attempts to address the recurring issue of my refrigerator freezing food, despite multiple service calls during the warranty period. While the appliance is now out of warranty, the problem started during the coverage period and has not been resolved. Urgent action is needed to replace the defective refrigerator. Your prompt response to this matter is highly appreciated. Thank you, C. Foster