Just purchased the Fullen vanity and the Talleviken sink which comes with the Rinnen pi...

GetHuman5193151's customer service issue with Ikea from August 2020

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The issue in GetHuman5193151's own words
Just purchased the Fullen vanity and the Talleviken sink which comes with the Rinnen pipes. *The main drain pipe in the wall is *.* inches *Your sink pipe is *.** inches. You need an adapter to fit the two together which is not included. We’ve been to * plumbing places and no one sells it. Where do we get it?*No where in the store or in the instructions does it mention that this piece is needed. Not until you’re almost done the installation do you realize it is needed.*We’ve already thrown out the old sink so we can’t even put it back in.*I would like you to find this part and bring it to me. You should not be allowed to sell this product without informing people that a part crucial to installation is missing.*I’m very dissatisfied and disappointed with this purchase.*Madonna

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Ikea

Customer service issue
Reported by GetHuman5193151
Aug 24th, 2020 - 2 months ago
Not resolved
Seen by 4 customers so far
Similar issue to 11832 others
0 customers following this

Timeline

GetHuman5193151 started working on this issue
Aug 24th 1:21pm