Order number **********I have received * separate emails telling me the item has been p...

GetHuman5182624's Looking For an Item issue with Ikea from August 2020

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The issue in GetHuman5182624's own words
Order number **********I have received * separate emails telling me the item has been picked up (twice) and shipped (twice). The last shipping email had a tracking * attached through FedEx and I followed it (twice) where it almost was delivered to my house, it was "out for delivery" and then when I checked it again the next day, after it was supposed to be delivered, the tracking went back to square one and is now being picked out in the warehouse. What the heck is going on? Will I ever receive this package. It was supposed to be delivered on Aug **. I picked out the day according to the site's options for delivery days and nothing. Absolutely nothing. Then I tried calling and your answering machines say you cannot take any calls. What has happened to your customer service? You just dont exist. I probably wont get any response to this email either. Do you think this is okay to just be non existant and just not communicate with people who's money you have no problem extracting on the exact day and time we make a purchase. I have been out money for a month almost and no product to show for it.*I woudl like a concrete answer about when I should receive my package. And how I will certainly NOT pay for shipping because it was not at all shipped when it was supposed to be. This is the worst experience in customer service I have ever witnessed and I am pretty empathetic with all companies during this virus. No other company is behaving like this. I can usually get someone on the phone even if I have to patiently wait a long time, that is understandable, but NO ONE on the phones is unacceptable. Terrible. Wish I had never ordered from you at all. But now I need this item and I want some explanation of when it will be delivered.

GetHuman5182624 did not yet indicate what Ikea should do to make this right.

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Looking For an Item issue
Reported by GetHuman5182624
Aug 20th, 2020 - 2 months ago
Not resolved
Seen by 1 customer so far
Similar issue to 11518 others
0 customers following this


GetHuman5182624 started working on this issue
Aug 20th 4:21pm