Delivery was marked as delivered. It was not. I called North American Logistics and was...

GetHuman5157896's Problem With an Order issue with Ikea from August 2020

Help with my Ikea issue
The issue in GetHuman5157896's own words
Delivery was marked as delivered. It was not. I called North American Logistics and was hung up on. I have not received my order.

GetHuman5157896 did not yet indicate what Ikea should do to make this right.

How GetHuman5157896 fixed the problem
I contacted North American Logistics corporate via the chat feature on their website. This was much quicker than the other options. When I called the local number for the Lakeland office I first got someone who was entirely uninterested in helping me - I honestly thought perhaps she thought I was making it up that I didn't get the delivery. She hung up on me. When I called back I was on hold for over an hour without an answer. Corporate responded very quickly and contacted the local office for me and was able to get in touch with the driver. Turns out he delivered a different order but accidentally closed mine and my stuff was still in the truth. He delivered it within an hour.**Note: I tried to call Ikea directly, but apparently their idea of good customer service is a message saying "We're currently expecting a high volume of calls and cannot take your call right now. Please call back later" and then hanging up.
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How Do I Track My Ikea Order?How Do I Track My Order from Ikea?How Do I Let Ikea Know About a Problem with My Order?How Do I Cancel an Order with Ikea?How do I return something for a refund to Ikea?
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Problem With an Order issue
Reported by GetHuman5157896
Aug 12th, 2020 - 6 months ago
GetHuman5157896 shared how to fix
Seen by 8 customers so far
Similar issue to 10607 others
0 customers following this
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GetHuman5157896 started working on this issue
Aug 12th, 2020 8:10pm
GetHuman5157896 confirmed the issue is fixed. Hooray!
Aug 14th, 2020 4:38pm

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