we have ordered a two seater and three seater Erktorp sofas. We could not see any notic...

GetHuman5153216's customer service issue with Ikea from August 2020

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The issue in GetHuman5153216's own words
we have ordered a two seater and three seater Erktorp sofas. We could not see any notice as to when these would be delivered, my husband thought that the order had not gone through so re-ordered via logging in to his account. We received the sofas but then were notified that another delivery was on its way thinking that this was another order for a footstool. However, it transpired that it was the sofa order - again. My husband had purchased one order not via the log in and therefore this order number was not showing up. When the delivery arrived it was for the second order for sofa's which we told the drivers not to unload that this was a mistake. I contacted your customer services department who identified where the order processes had got confused and one not showing on our account and arranged for a refund. Today we have received a text message saying that a truck will be coming to collect the order on the ** of August. We do not have anything to return and do not want them to have a wasted journey. The goods were returned on the same day as the delivery. Please can you cancel them coming to collect the sofas PLEASE. Address is * cockreed Lane, New Romney, Kent, TN** *JH

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Customer service issue
Reported by GetHuman5153216
Aug 11th, 2020 - 7 months ago
Not resolved
Seen by 11 customers so far
Similar issue to 10373 others
0 customers following this


GetHuman5153216 started working on this issue
Aug 11th, 2020 2:52pm
GetHuman5153216 indicated the issue is not fixed yet.
Aug 11th, 2020 9:28pm
GetHuman5153216 indicated the issue is not fixed yet.
Aug 12th, 2020 6:05am

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