I received delivery this week for order **********. Unfortunately, the delivery was for...

GetHuman-cmmmine's Problem With an Order issue with Ikea from June 2020

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The issue in GetHuman-cmmmine's own words
I received delivery this week for order **********. Unfortunately, the delivery was for a Sagstua King Bed Frame, but the delivery did not include item ****.***.** head*footboards. I called your toll-free number and was told that this item was not included because it is on backorder. The woman I spoke with said there was no way to know how long until it would be back in stock. I am very disappointed because when I ordered this in May, it did not say it was on backorder, and I have not received any kind of notification that it was on backorder. This item is in stock at the Fishers, Indiana, store which is near us, but I cannot order just that one item online for curbside pickup, as it is only sold in combination with item ****.**.**. The woman I talked to on the phone created a ticket for this issue (ticket *********) and refunded the cost of just the head*footboard, but she said the only way I will be able to get this piece is to go into the store myself to purchase it. Because of COVID-**, this was something I was trying to avoid. I have tried reordering the entire bed to be picked up at the store, but the store is not accepting Click & Select. I wanted to let you know of this issue, because I feel it is poor customer service and also, I want to know if there is anyway the Fishers store could deliver it or at least be notified to bring it out to the curb. I now have half of a bed and no idea when I will be able to get the other half. I cannot contact the store myself, because there is no phone number for the local store listed online. I look forward to hearing your response.

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Ikea

Problem With an Order issue
Reported by GetHuman-cmmmine
Jun 12th, 2020 - a year ago
Not resolved
Seen by 10 customers so far
Similar issue to 7458 others
0 customers following this

Timeline

GetHuman-cmmmine started working on this issue
Jun 12th, 2020 9:01pm