I received delivery this week for order **********. Unfortunately, the delivery was for...

GetHuman-cmmmine's Problem With an Order issue with Ikea from June 2020

Help with my Ikea issue
First: share to improve GetHuman-cmmmine's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-cmmmine may need:
Account name, Account email, Account phone number, Account address, and Order number
The issue in GetHuman-cmmmine's own words
I received delivery this week for order **********. Unfortunately, the delivery was for a Sagstua King Bed Frame, but the delivery did not include item ****.***.** head*footboards. I called your toll-free number and was told that this item was not included because it is on backorder. The woman I spoke with said there was no way to know how long until it would be back in stock. I am very disappointed because when I ordered this in May, it did not say it was on backorder, and I have not received any kind of notification that it was on backorder. This item is in stock at the Fishers, Indiana, store which is near us, but I cannot order just that one item online for curbside pickup, as it is only sold in combination with item ****.**.**. The woman I talked to on the phone created a ticket for this issue (ticket *********) and refunded the cost of just the head*footboard, but she said the only way I will be able to get this piece is to go into the store myself to purchase it. Because of COVID-**, this was something I was trying to avoid. I have tried reordering the entire bed to be picked up at the store, but the store is not accepting Click & Select. I wanted to let you know of this issue, because I feel it is poor customer service and also, I want to know if there is anyway the Fishers store could deliver it or at least be notified to bring it out to the curb. I now have half of a bed and no idea when I will be able to get the other half. I cannot contact the store myself, because there is no phone number for the local store listed online. I look forward to hearing your response.

GetHuman-cmmmine did not yet indicate what Ikea should do to make this right.

How GetHuman-cmmmine fixed the problem

We are waiting for GetHuman-cmmmine to fix the problem and share the solution with the rest of us customers.

Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common Ikea customer problems.
How Do I Track My Ikea Order?How Do I Track My Order from Ikea?How Do I Let Ikea Know About a Problem with My Order?How Do I Cancel an Order with Ikea?How do I return something for a refund to Ikea?
Do you have a customer issue as well?
We can help you get Ikea's attention and get better help faster. Tap below to get started.
Having Ikea issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Ikea

Problem With an Order issue
Reported by GetHuman-cmmmine
Jun 12th, 2020 - 5 months ago
Not resolved
Seen by 4 customers so far
Similar issue to 7458 others
0 customers following this

Timeline

GetHuman-cmmmine started working on this issue
Jun 12th 9:01pm

Paying Too Much for TV?

We created a free, impartial concierge you can speak to right now that can compare TV, cable, phone, and Internet deals in your area. Are you already getting the best deal? Call now and talk to a real, live person who can tell you what promotions you are missing out on.

Talk to Us Now: 888-379-2546Our concierge is unaffiliated and therefore able to compare deals across many companies