Hi, I have been trying to place several orders with Ikea online for the past few days...

GetHuman4839941's customer service issue with Ikea from May 2020

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The issue in GetHuman4839941's own words
Hi, I have been trying to place several orders with Ikea online for the past few days. I had originally added * items to my shopping bag. When I tried to check the shopping basket out, it said 'excluding delivery' on the last item and I couldn'tplace the order. I was surprised because when I had pulled the items up online, they all were listed as 'delivery available'. When I tried to click on the 'info' button next to the 'excluding delivery' note, nothing happened, no pop up , no further explanation, nothing. *So I contacted customer service. After numerous tries just to get an open line and finally another ** minutes of waiting, I was told the item was out of stock. So, I went online, deleted theat last item from the shopping cart , and, lo and behold, now the second item in the cart had the 'excluding delivery' sign under it , after deleting the second item, the same thing happened to the first item. I have tried and added various other items to the cart , all with the same result. And I am pretty sure not all of them were sold out, heck, I even tried some of their $*.** shopping bags and i'm pretty sure something like that probably doesn't sell out.*I understand that COVID ** is an issue, but at least Ikea could update the info on their website. That would be just plain courtesy. Instead, it saysdelivery times maybe longer, which is understandable, but you can't even place an order tobegin with. All the items I had tried , had popped up with a green dot saying 'available for delivery' when pulled up, but then when added to the shopping bag , it said 'excluding delivery' without further explanation always for the last item in the cart. After removing one, it happened to the next to last etc.* Ikea's phone lines are overloaded, it took me * or ** times just to get a place ' in line' and then it took another good ** minutes to get a representative on the phone. At least they could be courteous enough to update their website instead of wasting their customers' time, especially as they don't even have an email address available. And, considering how big of a company they are, I would assume that by now, they should be prepared to handle higher call volumes via telecommuting. Many others have done it* I used to work in a large call center for over ** years, I know what I'm talking about. Ikea's call center did not seem to be able to handle calls even before the pandemic. It is pretty sad. A little bit of courtesy and customer service would be nice, instead of wasting people's time.*Thank you,*Patricia Jones

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Ikea

Customer service issue
Reported by GetHuman4839941
May 19th, 2020 - 3 years ago
Not resolved
Seen by 11 customers so far
Similar issue to 6092 others
0 customers following this

Timeline

GetHuman4839941 started working on this issue
May 19th, 2020 4:18am

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