Ikea Customer Service Issues

I received a black Symfonisk table lamp from my daughter for Christmas, purchased with a Visa Debit card. I wanted to exchange it for a white one as it didn't suit my needs as a bedside lamp. When I tried to return it to IKEA with the receipt, the assistant informed me that I couldn't directly exchange it but would have to get a voucher and pay for the new one with that. Unfortunately, this meant I might lose the option to return it for a full refund if needed. My daughter then tried to get a refund with her debit card but was told it wasn't possible. These details were not clearly explained initially. I am hoping IKEA can help resolve this issue and provide a full refund to my daughter's debit card. Thank you. Regards, J.M.

I recently received my online IKEA order and the delivery crew brought the boxes inside my house and upstairs. Unfortunately, upon inspection, one of the boxes was damaged, affecting the wood furniture inside. The damaged package is for item BRIMNES [redacted].[redacted].19, box 1(3), which is part of a bed set. Thankfully, the bed frame and headboard are undamaged, but I do need the drawers for the storage compartment replaced. My order number is [redacted] and the tracking number is [redacted]0. Could you please assist me in getting the broken part replaced and delivered promptly? Thank you for your help. Best regards, C. Oliver

I recently purchased a Vaskad dishwasher, but unfortunately, the front panel was missing. My plumber installed it for $[redacted], replacing a broken washer in a challenging job. The purchase was made on 1/21/20, Article#[redacted].[redacted]..63, Ikea family order number: [redacted]xxxxxxx6572, order number: [redacted]45. The total payment of $[redacted].78 was done via Visa. Salesperson Vaughn V mentioned a future 50% off sale in February and advised me to bring my receipt for a refund. I was planning to buy a more affordable model and knew the front panel would cost extra. While looking for a suitable white or stainless steel panel to match my Ikea kitchen's simple style, I encountered some difficulty.

On 28/1/[redacted], my `MALM` bed was delivered, but unfortunately, part No. [redacted] is missing. I have discarded my old bed in anticipation of setting up the new MALM, but with this part missing, I am left without a bed for tonight. I am quite upset about this situation as it is truly disappointing. The missing part went unnoticed until now, as I was not assembling the bed until today. I would like to note that I had previously reported missing parts (screws) for a child's table in a previous order, and despite assurances of a replacement, I am still waiting for it to be resolved.

Good evening, I purchased the 5-drawer KULLEN chest of drawers and encountered issues during assembly. Some holes were drilled incorrectly, rendering a part faulty and unusable. Additionally, some drawers were missing drilled holes, making them impossible to attach. This is for my baby's room, due in a few weeks, so I kindly request a replacement of the entire unit. I would appreciate a prompt response. Thank you, Nicholle Gray.

I spent the entire day at Ikea Greenwich on 9/1/[redacted], making a purchase of over £[redacted]. I rented a car to maximize my day off and avoid weekend crowds. I arrived at the car park around 1 pm and left at 8:30 pm, staying approximately 7 hours and 30 minutes. Despite my best efforts, with three trolleys to manage on my own, I exceeded the parking time limit of 5 hours. Regrettably, I received a parking fine of £42 from Horizon Car Park for overstaying. Additionally, I had to pay a £35 admin fee to the rental company. I possess all the receipts for my significant purchase at Ikea and urge for the parking penalty to be waived, considering the circumstances of needing to keep the car nearby for transport.

Hello, I purchased five bags of IKEA vegetable balls from the Vaughan location in Ontario, Canada. These vege-balls are my daughter's favorite dish as she is a vegetarian. We've been buying them for years without any issues. Unfortunately, this time one bag contained pieces of charcoal which caused harm to my daughter's teeth. She found charcoal in her mouth, which is unacceptable. I don't have the receipt as I never thought I would need it due to our past good experiences. I plan to return the opened bag with charcoal and the four unopened bags from my freezer to the North York store. I'm concerned about the safety of this product for my daughter. Could you please confirm if I can return the items to the North York location, which is more convenient for me? Also, I would like to know if I can receive a full refund without the receipt. Thank you.

I purchased a table in-store but was directed to furniture pickup. The estimated time for my order to be ready was 7:05. Despite waiting nearly an hour, I had to leave at 8:00 and was advised to return the next day. Upon my return, I expected my order to be ready, but my order number was simply put back in the queue when I presented my receipt. It took another hour and my inquiry with an associate to finally retrieve the table. The order number I provided is [redacted]81. I am seeking some form of compensation for the double trip inconvenience. While I understand delays can occur, it would have been appreciated if someone had apologized for the need to return twice and wait an hour each time for just one side table.

I received a call and two text messages stating that I would receive a 30-minute delivery notice, but the driver only gave me 7 minutes. Despite being told I could reschedule for Sunday at 9 am, there was uncertainty when I called. After requesting a manager, a representative claimed to have the same authority and later assured me of a full refund. However, upon checking, the refund amount was incorrect. The total amount for the IKEA furniture and tax was $[redacted], but I only received $[redacted]. Additionally, the delivery fee of over $[redacted] was not refunded as promised by the representatives.

Dear Forum Members, Yesterday at 7:45 am, XPOLogistics delivered our IKEA kitchen. They left the packages on our driveway, asked for a signature without providing any documentation. We moved the items to our garage and discovered one damaged item and two missing pieces. XPOLogistics said they couldn't help as they delivered what they received from IKEA. We have attempted to contact IKEA multiple times without success. We understand the importance of having all items for our kitchen installation on 5/4/[redacted]. The damaged item is SEKTION SE wall cab frm 24x14 3/4x30" in white [redacted].[redacted].50, and the missing pieces are: 1 - UTUSTRA conn rail/frnts NA [redacted].[redacted].36, and 1 - SEKTION SE bas cab frm 18x24x30"white NA [redacted].[redacted].96. We will keep trying to reach IKEA. This email serves as proof of our efforts. Any guidance would be appreciated. Thank you, Jeff & Sue Patch

I made a purchase on March 25, [redacted], with Order No. [redacted]61 for a track light. I paid for it online and was informed it would arrive by March 27 before 5:00 pm at my home in Ancaster, Ontario. Today is Monday, March 30th, and the delivery has not arrived. I tried using the Ikea tracking webpage with my order number, but it couldn't locate my order. When I bought the item, there were 12 in stock, and now we're delaying the electrician who charges $85/hr. I need assistance with this issue. - M. Koevoets

Greetings, I am reaching out regarding order number [redacted], scheduled for a 2-man lorry delivery on Saturday, March 28th. I did not receive any prior communication about the delivery. Upon checking your website, I learned that such deliveries were temporarily halted until a new solution was devised. I attempted to contact your automated system this afternoon, but encountered difficulties and abandoned the process. Subsequently, I received an email notifying me of the order's cancellation. I am puzzled by this decision as I provided both my landline and mobile numbers for contact. I am frustrated by the lack of communication and would appreciate an explanation. Despite any delays caused by the current situation, I am eager to receive my order. I attempted to call a number I found online, but despite it being only 5:15 pm, I was informed that the phone line was closed at 5:30 pm. I seek your assistance in reinstating my order promptly.

I placed an order that never arrived. After speaking with customer service, I was told I would receive a call the following morning, but it never came. I called back and was informed the refund would be processed, which didn't happen. After multiple attempts and messages, I was told the refund was partially processed due to an error. Eventually, I received a message that the refund couldn't be processed as the stores were closed. Despite multiple calls, being on hold, and several cut-offs, the refund was finally processed, but without the delivery charge. I've been promised a £30 voucher but only received £20. This customer service experience has been incredibly disappointing, and it's clear IKEA lacks in customer care. I urgently request the refund for the delivery charge to be sorted promptly. If this isn't resolved, I'll have to escalate this matter further. I have records of all calls and communications with IKEA.

Hello, I am reaching out regarding an order placed for 5 glass cake domes under order number [redacted] on 19/03/20. Upon delivery, 3 out of the 5 domes were damaged. They were replaced under order number [redacted] on 29/03, for which I am grateful. However, I regret to inform you that all 3 replacement domes arrived shattered as well. It appears that the packaging used is insufficient to protect the delicate items during transit. I believe it would be best to issue a refund or credit note for the 3 damaged domes, as sending additional replacements might not solve the issue. I am willing to provide photos of the broken items if necessary. It seems that while the outer packaging appears undamaged, the interior domes are not well-protected within their boxes, likely due to rough handling in transit. Please advise on the next steps to resolve this matter. Thank you, A.S.

I have reached out multiple times via email regarding obtaining a replacement drawer front for my dresser. Despite not having a receipt, roughly a month ago, I provided the necessary details. I am willing to pay for the replacement if it helps expedite the process. Required information provided includes the last four digits of the card used ([redacted]), the purchase date (1/19/20), the exact amount ($[redacted].58), store location (Canton, MI, USA), product details (Hermnes 8-drawer dresser in white), and specific part description (1 small white drawer front damaged). The damaged part is one of the 4 drawer faces with a knob. Please refer to page 43 of the instructions for clarity, and I can submit a photo if needed. Thank you for your assistance. -AA-[redacted]-1.

Hello, Yesterday, we purchased Nordlie drawers. Today, we discovered we have extra parts but are missing crucial components, preventing us from finishing our project. After opening all the boxes, we found ourselves confused with the excess and missing parts scattered around the house. We are unsure if we made errors during unpacking or if the salesperson provided incorrect instructions. We have both the receipt and the self-service pricing list. We are seeking guidance on how to address this situation. Our preference is to return the surplus pieces and exchange them for the necessary parts to complete our item. Thank you, Warm regards, M & S

I am experiencing an issue with my IKEA credit card coupons. I currently have two $30 coupons that expire on May 17. Due to store closures, I am unable to use them as the website does not have the full in-store selection. I am wondering if IKEA will extend the coupon expiration until stores reopen? I received a message from IKEA but lost it on my phone. I attempted to contact customer service without success. Phone calls are not accepted and emails only for delivery cancellations. Additionally, I tried to make an online purchase using the coupons but they were not accepted.

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