I'm pasting my letter of complaint to IKEA below***Dear Sir*Madam,**I'm writing this le...

GetHuman-sevars's Problem With an Order issue with Ikea from December 2019

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The issue in GetHuman-sevars's own words
I'm pasting my letter of complaint to IKEA below***Dear Sir*Madam,**I'm writing this letter with regard to a case that our company has recently had and the gross experience we are going through, ought to the branch of IKEA Bulgaria. I would like to try to put in words what really has happened, but the disappointment and the money loss we're going through, owed to a single delayed order is severe cannot be put in words, just in numbers, because of every single day we're not getting our delivery. **I don't really want to be emotional, but I can't. Our plan to open a branch of one of our companies is now impossible and all our clients are officially informed about the day of the opening, and a bus and workers have been payed and staying on standby to start assembling the furniture, which we still don't have. Since yesterday we're paying wages to different people, who have stood all day yesterday and today to wait to start work because we're running out of time, not because our timing was not good, but because the order is delayed. For the record, workers don't usually work Saturdays and Sundays, unless payed double, in our country and the **th and **th of December are days off, I believe in your region too, which extremely impedes our planned opening. Our plan was to use the days in between to assemble our furniture and to put the finishing touches afterwards using the days off, so we can have our opening. Unfortunately, we're two days behind schedule and the situation is at stake. **I've contacted the call centre to find out what's going on, but I was informed that I'll get a call back, which I haven't received yet(neither yeterday, nor today, but I was kindly informed that within ** hours I would get one, which makes ** more hours delay and ** hours more money loss for our company) Besides, I have mailed all customer servise mails that I was able to find, but there was no reply. **So the case itself is the following: the first week since our order, I've tried to connect my IKEA family with our company's email, which didn't happen anyway, but I don't really care about that so much, but still, I have met no assistance with the subject. But the case got really bad when not only I was able to track my delivery, but it was delayed. The order was made on December *th in IKEA Plovdiv branch and expected to be received on the **th, since * work days is the period mentioned in the contract for the delivery. **Why didn't I go to Sofia and buy the things on my own from the store there? Well, this is not the first time I am shopping at IKEA. My other company has done that many times now, but we didn't use to have a branch in Plovdiv, so we were obliged to go to Sofia and do the shopping on our own. But, this time I went to the Plovdiv department to ask after the time it takes for an order to come to Plovdiv, instead of me going to Sofia, and I thought that for the time being it is more convinient for me to wait for * days, instead of going and doing the shopping myself.The workers there insured me that not only it will take * days, but I could even get my order faster, which really suited my schedule having in mind that we're really busy with the new store. So I BELIEVED THEM, I belived that I will get my order on the **th and this wouldn't have impeded the opening of the store because I have estimated the time needed and everything looked perfect. BUT... as it seems, things went wrong and now I have a lot of clinets invited to a grand opening which wouldn't be done because of your delay and I don't know about your clients, but OUR CLIENTS WOULD BE LIED and you know very well what this means, it means negative feedback, just like the one I am planning to give because I AM DISAPPOINTED AND LIED. I'm sorry, but this is UNACCEPTABLE. I have done shopping for nearly **** leva, which means about * average salaries in our country. I'm not saying that this is a lot, but still it is something. I work with clients myself and they pay for the service we're providing them with. I have payed cash and done my order there, not online exactly because I wanted to have some kind of an ensurance that I will keep my timing. Let aside the fact how unkind and rude the workers in the Plovdiv were, "kindly" advising me to shop online just to get me out of their face. But I don't care about this either. There was one man, who really kindly helpled me to finish my order and then I payed right away, so as a client, I expected the same respect as the one I've shown. I am not really the kind of person who will consult lawyers or contact any Consumer Complaint commisions, but if I find a way to be compensated for the money loss and time loss we're still going through, I would do it. **I am extremely disappointed because everything is ruined now because of you*them (I am aware that IKEA is a franchise company and you are not the people to blame, but no one cares in my country about anything* and I'm looking for someone who cares). And I really want to know how you're going to compensate our company. I want our order, that's all and I want our store to open on time. We have chosen IKEA for its quality, for its looks and because our other offices look great with your furniture, my home looks great with your furniture, that's why I have chosen IKEA. You are amazing, in all respects, but customer care in Bulgaria. **Kind regards, *Iva

GetHuman-sevars did not yet indicate what Ikea should do to make this right.

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Ikea

Problem With an Order issue
Reported by GetHuman-sevars
Dec 18th, 2019 - 10 months ago
Fixed
GetHuman-sevars shared how to fix
Seen by 5 customers so far
Similar issue to 5141 others
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Timeline

GetHuman-sevars started working on this issue
Dec 18th, 2019 7:31pm
GetHuman-sevars indicated the issue is not fixed yet.
Dec 19th, 2019 7:27am
GetHuman-sevars indicated the issue is not fixed yet.
Dec 19th, 2019 8:41pm
GetHuman-sevars confirmed the issue is fixed. Hooray!
Dec 21st, 2019 7:39pm

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