I have ordered the same product * times. First on Dec *, on the *th got an email to cal...
GetHuman-jcci's Problem With an Order issue with Ikea from December 2019
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The issue in GetHuman-jcci's own words
I have ordered the same product * times. First on Dec *, on the *th got an email to call. You had cancelled the order. The guy told me to call I had to ask him to fix it which he said he did. NO SINK. called again, you had cancelled the order, got a verification called it was suppose to be delivered on the **th. NO SINK. ORDER WAS CANCELLED. After the CSR apologized and told my wife she was sorry but there was nothing she could do and we should call the kitchen department, for a bathroom sink. We had to get angry to talk to her supervisor, Shay Tinola, a complete waste of time. He refused to give me his supervisor name or a number to anyone that could help me with my problem. He told me I need to talk to the kitchen dept. for a bath sink but had no number or could refer me to no one that could help me. Customer service?! I worked retail for almost ** years, I would have come unhinged if any of my employees treated a customer in this fashion. If this wasn't such a specialty sink I would have been done long ago.
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Dec 17th, 2019 12:51pm
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