Ikea Customer Service Issues

I placed an online order for a VADHOLMA table and two KULLABERG chairs from IKEA. The delivery driver mistakenly thought I was returning a product and did not have our items on the truck. Despite this, he marked the order as delivered and advised me to contact IKEA. Our order number is [redacted]39. Although the online status shows the order as delivered, the time stamp matches the moment the delivery was scheduled. I was puzzled as the driver marked it delivered right after speaking to me, before actually delivering the items. I called him back to clarify that the order was not received, but it still shows as delivered in the system.

Dear Ikea Customer Service, I placed an order on 10/09/[redacted] with the order number [redacted]55 for a delivery scheduled between 11am and 3pm on 11/09/[redacted], totaling $69 for delivery charges. Unfortunately, my order was not delivered as planned, causing me significant inconvenience as I was moving into a new apartment that day and had to purchase items from the store instead, costing me an extra $[redacted]. I reached out to customer support and was informed that the delivery was delayed until 13/09/[redacted] due to the order not being picked up as scheduled. This unforeseen delay not only resulted in financial loss but also caused me stress and discomfort during an already challenging time. I kindly request compensation for the additional expenses and inconvenience I experienced due to this issue. I appreciate your attention to this matter and look forward to your response regarding possible compensation. Thank you for your understanding, T.B.

I'm experiencing several issues with Ikea that I am hoping you can help me with. Firstly, on September 11, [redacted], I applied for an Ikea credit card online with the promise of a $25 discount on my purchase. Despite ordering 25 DIMPA bags on the same day, the discount was not applied when I paid $[redacted].50. Secondly, when the bags were delivered on September 14 by Fedex, I only received 16 bags instead of the 25 I paid for. I have submitted a complaint on the Ikea website, but encountered difficulty as the form only allows entries for up to 20 items. Lastly, the customer service number provided ([redacted]) has been unresponsive due to high call volumes, leading to automatic disconnections. This has been very frustrating and I hope these issues can be resolved promptly.

I recently received an email confirming my order (#[redacted]77) with a specified pick-up date and time. I asked my elderly father to collect it within 24 hours and provided his name for the order. However, upon arrival, the service representative was unable to locate the order, despite providing the order number. After making my father wait for an hour, she informed him that the order was not in stock, causing frustration. I am requesting a prompt refund and will not be shopping at IKEA again due to this negative experience with the rude and unhelpful customer service. I am disappointed with the service received and felt compelled to share my dissatisfaction. Sincerely, Lee G. Order #[redacted]77

I have been on hold with customer service for over 12 minutes and still haven't been able to speak with someone. I am inquiring about the part I ordered on September 12, [redacted], which is a bar that fits under the drawer of a MALM chest of drawers. The part I initially purchased on August 4, [redacted], arrived damaged, and the fitters were unable to finish assembling it. After receiving a replacement chest, the fitters returned on August 30 and discovered a manufacturing fault, so I had to wait for another replacement part to arrive by post. This part was poorly packed but in good condition. However, I still can't fit it due to another fault. I was informed it would take 3 to 7 working days for the replacement to arrive by post since the item was not in stock. This experience has been costly and inconvenient. Please let me know your thoughts on this matter.

My delivery, order number [redacted]31, arrived on September 20 at approximately 11 am from Select Express. Unfortunately, I am missing box 3 of 3 for my Hemnes white stain 6-drawer dresser. Despite explaining the situation to the delivery men and showing them the labeling on the boxes, indicating "1 of 3," "2 of 3," and so on, I was advised that only two boxes were for my order. Even when I reiterated that I needed the third box, they insisted that was all. I noticed one of the men had a list with my last name, Sommers, and the number 6 next to it. When I questioned them further, I received a dismissive response. I attempted to contact IKEA that evening and have been trying since early morning on Saturday, September 21. However, due to the high volume of calls, I keep getting disconnected after almost two hours of trying. This lack of access to customer service is frustrating, considering the urgency of receiving box 3 of 3 to complete my dresser. I hope IKEA can expedite the delivery of the missing box as soon as possible, as I have already waited for two weeks for the complete order to arrive.

My order arrived with missing and broken parts. I have detailed this issue in two previous emails. I have attempted to contact IKEA customer service by calling ten times, but have been unable to reach the appropriate department. Often, I was disconnected after selecting the right option. I also tried contacting the delivery contractor, North American Logistics, multiple times without success. Despite sending two emails to IKEA customer service a week ago, as instructed, I have not received a response within the promised 48 to 72 hours. The lack of communication from IKEA regarding the items I purchased but did not receive is frustrating. At this point, I am losing hope that IKEA will address my concerns. While I intend to share my experience with other customers to caution them, I will refrain from ordering from IKEA in the future. JW

I placed an order for a sofa (Article No. [redacted]) and a double mattress (Article No. [redacted]2) on the 16th of this month. While I received the sofa on the 20th, the mattress is still pending. After contacting customer services, I learned that the mattress was out of stock at the store I ordered it from but will arrive today (23rd Sept) from another store. Unfortunately, my experience with Ikea has been disappointing. I was not informed about the mattress being out of stock and feel unsatisfied with the sofa as it sags in the middle. As I suffer from severe back problems, this is concerning. I hope these issues can be addressed promptly. Regards, E. Moulding.

I placed an order for 34 packs of Runnen Floor tiles on August 31st. Currently, I have only received 26 packs. It is urgent that I receive the remaining tiles promptly as my flooring project is incomplete. Despite sending multiple emails to Elizabeth Andrews, I have not received any responses. The item number for my order is [redacted].[redacted].12. Although I have made full payment, I still have not received all the products. The initial four boxes arrived via FedEx in damaged condition, but the contents were unscathed. I have tracking numbers, however, I cannot locate them on the package shipping labels. I am willing to provide the tracking numbers if needed, but I believe Ikea should also have access to them. It is crucial that this matter is resolved promptly as my client is becoming anxious about the project's completion. Thank you, Michael Tanabe.

Hello. I am reaching out to address an issue I encountered while shopping at your Birmingham store. On August 23, [redacted], I purchased furniture for my daughter's room. I returned 2 items upon delivery, the bed, and the mirror. After 2 weeks, I contacted the store to inquire about the status of my return. I was informed that the driver failed to provide return information, even though they had it on record and assigned case number [redacted]9. I was told someone would reach out within 2 days, but to this day, I have not received a refund or any communication. Despite numerous attempts to contact the store, I was disconnected at 17:58 yesterday before I could relay my request for information. Could you please provide me with an update on the status of my refund? Thank you.

I received my order [redacted]31 on Friday, September 20, around 11 a.m. Unfortunately, box 3 of 3 for my Hemnes 6-drawer dresser in white stain was missing. The delivery team was somewhat rude when I inquired about the missing box. They claimed there was no additional box for me, despite a paper on box 1 of 3 indicating 6 items to be delivered. I only received 5 items and have been unable to reach Ikea since the delivery. I've tried calling and emailing multiple times with no response or assistance. Ikea should consider hiring more customer service representatives to address and resolve issues promptly.

I purchased a Godmorgon wall cabinet in gloss gray ([redacted].[redacted].13) from the Tampa store on 7 June [redacted]. Unfortunately, the assembled cabinet has bowing sides, which are noticeably defective as they curve inwards at the center and out at the top and bottom. The door is square, and the assembly had no other issues. I reside 80 miles away from the store, so returning the product right away is challenging. Can you please arrange for a replacement cabinet or the necessary parts to address this issue? I can provide photos if needed.

On October 10th, I placed an order at the Amadora store in Portugal for a Pax system totaling over [redacted]€ to be delivered and assembled in Cascais on the 26th under order number [redacted], which was paid for by credit card. Subsequently, on the 17th, I went back to the store to order a kitchen unit under order number [redacted], scheduled for delivery the same day without assembly due to our upcoming departure to the UK on the 1st. This morning, the store contacted me to inform that they were unable to deliver and set up the kitchen unit without providing any explanation, just 24 hours prior to the scheduled delivery. We had already made arrangements for someone to assemble the unit and had movers scheduled for Monday, so the sudden change has caused us significant inconvenience. Despite having dealt with Ikea in various countries, this level of unhelpful service is disappointing and has disrupted our plans.

I have been trying to contact Customer Service for the past two days regarding Order #[redacted]14. I have had no luck getting through on the phone as they seem to be overwhelmed and not taking any calls. Unfortunately, I have received four items from my order that are either damaged or missing pieces. Two of the issues have been reported already. The Malm nightstand was missing pieces, the rug was damaged, and while trying to assemble the Lack TV stand and Lack coffee table, I found that they were both damaged with chipped particle boards. This experience has left me extremely disappointed in both the quality of the products and the customer service provided. I purposely chose to order online due to the distance of the nearest IKEA from my daughter's apartment, and now she has no way to return the items herself. We even hired a handyman to assemble everything in preparation for her new job starting on September 30th. This poor experience has deterred me from shopping at IKEA in the future and I will not be recommending it to my friends. Although the prices may be reasonable, the quality is severely lacking.

I was advised that my delivery would arrive on September 25, [redacted], at 4:30 pm, confirmed in a morning phone call. However, the delivery was delayed multiple times, ultimately scheduled for 9:30 pm. Despite being assured of the delivery by the end of the day, I was notified at 9:20 pm that it would not be arriving. The lack of communication, apology, or compensation for the inconvenience is disappointing. I rearranged my plans, made special arrangements to be home, and have not received any updates or resolution from Ikea regarding this issue at hand.

Hello, I purchased kitchen furniture from Ikea in June, including a sink and an oven base from the Metod series. Despite two discussions and an online order, I visited the store to confirm my configuration. At the store, we decided to opt for a stone countertop instead of Ikea's. I have concerns regarding the fit of the Electrolux oven, which is 2 cm taller than Ikea's specifications and the width of the countertop, not clearly indicated on the Romanian website. I contacted Ikea Bucharest with complaint number [redacted]. The customer service response was unsatisfactory, suggesting I buy Ikea's countertop despite my custom order. I highlighted the need for accurate information on product pages, but the customer service representative was dismissive. I am disappointed with their unprofessional attitude. I seek clarification on Ikea's policy for providing correct information even if items aren't entirely Ikea-bought. Kindly address my concerns via email. Thank you, Alina Hora Re: Complaints - Product [] {[redacted]}

Hello, I purchased kitchen furniture from Ikea back in June, including a sink and an oven base from the Metod series. I had some issues with the sizing, as the oven doesn't fit the body correctly despite matching the specifications. Additionally, the countertop I ordered is smaller than expected. After voicing my concerns to Ikea Store in Bucharest, Baneasa, I received mixed responses from their customer service representatives. I believe it's important for Ikea to provide accurate information about their products on their website to avoid confusion for customers. I have a good understanding of Ikea's products, having furnished two houses with their items. I hope Ikea can improve their customer service and provide better guidance to customers. I'm waiting for a response via email. Thank you. - Alina H. - Regarding Complaint - Product [redacted]

We bought a Hemnes white 8-drawer dresser at your Schaumburg IL store. Unfortunately, the Task Rabbit employee who assembled it broke a part and couldn't finish the job. After going back to the store for a replacement part, we had to hire another Task Rabbit worker to complete it. But he found another defective part, resulting in a crooked drawer that won't close. Task Rabbit will not help since it's an issue with the Ikea product. We are unhappy as we've paid for Task Rabbit services and now have a faulty dresser. We urge for a resolution, possibly exchanging the dresser and providing a credit for assembly. This has been a very frustrating experience for us.

After more than 35 years of marriage, my wife decided to put our relationship to the test by purchasing a complete bedroom set from Ikea. I must congratulate your engineers on their sadistic genius, scoring a solid 9 on the scale. Despite the impending divorce, I need either a wood stretcher or 3 drawers to complete the Tarva bed frame and 6-drawer chest I assembled. Unfortunately, one box had parts for a different set of drawers with smaller size and a different color bottom board. I have pictures to share and can arrange to pick up the missing drawers in Halifax. The details of my original order are: Order number: [redacted]03, Billing information: Anne Goguen, 77 Jones Street, Moncton E1C6J5, Canada, [redacted]4, [redacted]3, [redacted], Order time: [redacted]-09-20 4:59:16 p.m., Click & Collect location: Moncton NB, Same day Worldwide, [redacted] Mapleton Rd, Moncton E1G2K5, Canada. Pick-up date: [redacted]-09-24 08:00 - 20:00, Delivery method: Pick-up from Pick-up and order Point.

I purchased the Koppang 5-drawer dresser at the Carson, CA IKEA store with article number [redacted]4. We were not informed that there were 2 boxes for this item, which was disappointing. The cashier should have made this clear during the transaction. Despite living [redacted] miles away from the store, we made the long trip only to find that we are missing one box of drawers. I have the receipt as proof of purchase. The customer service line has been unhelpful and often rude, redirecting me back to the store. After finally reaching Manny, a manager at the Carson store, he promised to mail the missing box. However, it's been almost two weeks, and we have not received it. My repeated calls to the store have gone unanswered. This level of customer service is completely unacceptable and frustrating.