I placed an order online on ** July (order **********) for the following:*- (*) KLASEN...

GetHuman3397999's Problem With an Order issue with Ikea from August 2019

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The issue in GetHuman3397999's own words
I placed an order online on ** July (order **********) for the following:*- (*) KLASEN outdoor serving cart (which comes in two parts, ***.***.** - underframe, & ***.***.**- top shelf)*- (*) NASTON outdoor chair cushions (***.***.**)*On * August, I received an email stating my order had shipped. I was given exactly one tracking number, which led me to believe that I would be receiving everything I ordered in one shipment. However, all that was delivered on * Aug was the KLASEN underframe (item ***.***.**).*After * very frustrating attempts to contact IKEA customer service by phone the evening of * Aug, I was finally able to speak to someone who informed me that the order was actually shipped in two parts, and provided me with a second tracking number. I checked the tracking via FedEx and it said “Scheduled delivery * Aug by end of day” even though the only status update indicated was “Label created” on * Aug. As of today, I have yet to receive the remainder of my order. I again called IKEA customer service, and again it took multiple calls*attempts (* this time) to get through to someone only to be told that the only department that could help me has closed the queue for customer calls. I was then told my only recourse was to submit an email via the IKEA website. I emailed on * Aug, also sent several messages to IKEA USA’s social media accounts. I have had zero response from anyone!

GetHuman3397999 did not yet indicate what Ikea should do to make this right.

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Ikea

Problem With an Order issue
Reported by GetHuman3397999
Aug 9th, 2019 - 2 years ago
Not resolved
Seen by 18 customers so far
Similar issue to 12866 others
0 customers following this

Timeline

GetHuman3397999 started working on this issue
Aug 9th, 2019 4:58pm
GetHuman3397999 indicated the issue is not fixed yet.
Aug 9th, 2019 9:56pm
GetHuman3397999 indicated the issue is not fixed yet.
Aug 9th, 2019 9:57pm
GetHuman3397999 indicated the issue is not fixed yet.
Aug 9th, 2019 9:58pm
GetHuman3397999 indicated the issue is not fixed yet.
Aug 9th, 2019 9:59pm
GetHuman3397999 indicated the issue is not fixed yet.
Aug 9th, 2019 10:00pm

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