Refund not received

GetHuman-milesofh's customer service issue with Ikea from July 2019

Help with my Ikea issue
The issue in GetHuman-milesofh's own words
I was trying to get refund back from returned lattresd ... Bought a mattress was given wrong one at pick up we realised it was wrong one wanted *** not ***, we had to then go to refunds to exchange and get correct one. Was told money would be refunded straight away so then they could take money for correct one. This was yesterday afternoon and refund still hasnt reached our account so now we have paid for * mattresses not only that because it was all at the same time and refund didnt go into account imlediately it forced our account to use sterling which we didnt want to happen. We expect this to be rectified and compensated as you have taken money without our permission...
This was especially frustrating because the refund did not reach our account on the day and it forced our account to use sterling also it was not our fault the sales staff put the wrong size mattress through which we didnt realise until we picked it uo
I want the refund of €*** in my account now
Have used ikea for **years
Have tried ringing its now * days since the shop in loule made the mistake and we are still waiting on the refund
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Buying a mattress
Customer service issue
Reported by GetHuman-milesofh
Jul 4th, 2019 - 2 years ago
Seen by 7 customers so far
Similar issue to 12092 others
0 customers following this
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GetHuman-milesofh started working on this issue
Jul 4th, 2019 12:49pm
GetHuman-milesofh confirmed the issue is fixed. Hooray!
Jul 7th, 2019 3:10pm