Ikea Customer Service Issues

Good afternoon, I want to address an issue I encountered with a wardrobe I bought on Friday, March 1st, [redacted]. Today, when assembling it, I noticed two flaws in the wood. The first flaw is that the white top finish has covered a knot in the wood, causing it to stick out slightly. I have attempted to capture this in photographs. The second flaw is on the main front of the wood, where the white finish is not smooth, revealing the brown wood underneath. Given the effort involved in transporting and assembling the wardrobes, I have not yet returned them. Before I consider returning them, I would appreciate any suggestions or assistance in resolving this matter. I have also purchased two wardrobes, doors, and intend to buy a shelving wardrobe with accessories like baskets, shelves, door handles, and a hanging rail. However, I am disappointed with the finish of the products I have received so far, despite having had no issues with Ikea furniture in the past. I am hopeful that a solution can be found. Kind regards, Mrs. N. Chapman

I purchased two bedroom dressers and a sofa bed at the store yesterday (3/9/19). Upon receiving my order, I discovered it was incomplete. After contacting customer service, they processed the missing items, but the order was still not complete as the mattress was missing. I attempted to reach Ikea all day to no avail, facing only automated messages about the high call volume. It is frustrating not even to have the option to hold. Additionally, one of the pieces from the Malm bedroom set was damaged. I tried to repair it but failed. I am hoping for a replacement part for the dresser and the missing mattress to be shipped at no cost.

Subject: Request for Refund and Formal Complaint Regarding Undelivered Order I am writing to formally request a refund of the £39 delivery fee for an order I have not yet received. Order number [redacted], scheduled for delivery on the 9th of March, has not arrived. Despite multiple calls to your call center, including conversations with Elaine, Alec, Vanessa, and June, I have not received a satisfactory resolution. I spent over 1 hour on the phone and had to arrange time off for the expected delivery, causing inconvenience and financial loss. As per my understanding from consumer rights resources, I am entitled to a refund of the delivery fee and compensation for my time and expenses. As of 8:52 am on the 11th of March, I have not received any updates on the delivery status. I expect a prompt response and resolution to this matter. Sincerely, A.

Dear Sir/Madam, I am writing to address recent issues I encountered at Ikea on the 14th of March, [redacted]. The problem arose when there was a mix-up with a mattress order. Despite attempts to clarify the details through in-store, phone, and chat support, there were ongoing difficulties capturing the correct information. This led to a scheduling error that resulted in wasted time and effort, causing frustration. I had to take time off work to handle the mattress preparations, only to receive a last-minute notification of stock unavailability for delivery. This recurring problem of inaccurate stock information has been a significant inconvenience, requiring multiple trips and wasted time. Following a previous mishap where promised compensation was not received, I am now seeking a resolution to address the recurring inconveniences caused by Ikea's stock system failures. The unreliable information has disrupted my plans and work commitments, leading to unnecessary stress and inconvenience. I hope for a prompt response to this matter. For record-keeping purposes, please respond to this email. Sincerely, Gareth H. Email: [redacted] Order number: [redacted] Address: Apartment [redacted], 2 Lampwick Lane, Manchester, M46BU

Hello, I visited your store at Gilbrook Park today after becoming a family card member a couple of weeks ago. When we entered the store, the staff member was helpful and directed me to the customer service counter after checkout to collect my gift. Unfortunately, I was informed at the counter that I needed to print out my voucher at one of the logging in screens to receive my gift, which meant going back through checkout and to the toy department. This process was exhausting and frustrating for both myself and my wife, especially since we are pensioners. Despite the inconvenience, we did enjoy a nice meal in the dining area. We were disappointed by the back and forth required to receive the gift. -Mr. & Mrs. B Roberts Card Number: [redacted]

On 19th March [redacted], just before closing time at Ikea Dietlikon near the plants section, around aisle 21-23, I was searching for a purple crocus plant but could only find the white crocus. I had previously picked up a purple one from another section but lost it on my way. I approached a male employee with medium-length dark blonde hair for help. Unfortunately, he abruptly advised me to search for it myself. When I mentioned I had already checked, he dismissively mentioned they didn't have it and walked off without looking at me. Despite knowing that Ikea stocks the purple crocus, as I had seen it in section 1-10 earlier, it was too far to go back near closing time. This encounter left me feeling unwelcome and dissatisfied with my shopping experience at Ikea. The behavior of your unhelpful staff members who appear discontent serving customers needs to be addressed.

I visited IKEA Jordan on Friday, March 22nd to take advantage of some promotions. However, after paying, I was surprised to find out that they don't provide shopping bags. The cashier informed me I could either carry my items in my hands or purchase a blue IKEA bag for JOD 6.5. I expressed my dissatisfaction and mentioned I might return the items since I couldn't manage to hold everything. The cashier advised me to return the items at customer care due to their bag policy. I found this to be unreasonable since I've been an IKEA customer for 6 years in Kuwait where such a policy doesn't exist. I was disappointed by the lack of service and customer care in the Jordan branch. As a long-time customer, I felt embarrassed and humiliated by this experience and don't plan to return to any IKEA store in the future.

Order number [redacted]89: I returned a carpet from this order in October but have not received a refund. The remaining items from that order were all returned via pick-up on 3/21/19. I want to ensure that all items, including the rug from November, are refunded to my original payment method. After visiting the store in Brooklyn, I was directed to call customer service. Despite being told they would get back to me by the end of Friday, I have not received a callback. I have made several attempts to contact customer service but have been either disconnected or met with a busy line. As I live across the country, returning to the Brooklyn store is not an option for me. I am requesting a manager or supervisor to reach out to me urgently. Contact me at [redacted] or [redacted]

Regrettably, I have experienced a distressing delivery situation with Ikea today. My items were not delivered, despite multiple interactions with the delivery team. The driver was unprofessional, verbally abusive, and failed to deliver the products to my address as indicated on the order form. I contacted Ikea customer service multiple times, speaking with managers named Steve and Stephanie, but the issues were not resolved. I was promised a redelivery that never materialized, causing me to lose money, time, and endure emotional distress. I am requesting a full refund, an apology from the driver involved, and swift resolution of this matter. Attached is my receipt for reference. Thank you for your assistance in addressing this urgent matter. Keely [redacted] Order number: [redacted] US: +1 [redacted] UK: +44 [redacted]

I recently signed up for the Ikea Family plan and received an email prompt to set up my login and password. However, when I try to log in on the Ikea website, it doesn't accept my credentials and only gives me the option to join again. Despite contacting customer service as directed, I was told there's no support number available, leaving me unsure of how to proceed. Additionally, the items I purchased worth a few hundred dollars don't appear in my recent purchases. I hope to resolve these account issues promptly to improve my overall Ikea experience. Thank you.

Good afternoon, I recently visited Ikea and had to create a new account since I didn't have my family card with me. I received a temporary card but need assistance in canceling all previously registered cards at my address as the new one was created under the wrong email. It seems there may have been an issue with registering my card correctly according to the staff. My address is 62 Malyon Road, Hadleigh, Ipswich, ip7 6re. The email I used yesterday was [redacted], and there may also be one registered under [redacted], my husband's email. I need a new card associated with the correct email, [redacted], as I currently don't have a membership card to update my details online. I plan to change my address in June/July as I will be moving soon. I look forward to your assistance. Regards, Mrs. S. Wasteney

This afternoon, I made five calls to IKEA on both 03 8[redacted] and 02 9[redacted] regarding a refund of $[redacted]. The refund was supposed to be in my bank today as promised by customer service on April 1st, but nothing was deposited. Despite repeated inquiries, I was unable to get a satisfactory response. Each time I was told I would be transferred to the payments department, but I ended up being transferred incorrectly, forcing me to call repeatedly. On the fifth call, I requested to speak with a supervisor or manager, but was informed the supervisor was busy and would call me back in 10 minutes, which never happened. While I appreciate IKEA products, the customer service on the phone was disappointing. I hope to receive a prompt resolution.

I'm reaching out regarding my recent orders in the Brooklyn store. I had three orders with numbers [redacted]95, [redacted]25, and [redacted]68. Delivery and assembly were set for April 7th. On that day, three individuals assembled most of my items, except for the bed frame, mentioning it hadn't arrived. Later, two others brought the bed frame but said assembly wasn't their responsibility and left. After contacting IKEA to reschedule, the new assembly date was scheduled for April 10th. However, no verification call was received today. Upon contacting customer service, I was informed that an additional $79 charge for assembly was the reason my appointment wasn't confirmed. I seek clarification on this charge as IKEA was the cause for the rescheduling and wish to rearrange the assembly.

Dear Sharon Mitchell, I regret to inform you that the chairs you requested are currently out of stock in the blue color. Unfortunately, we will not be able to include them in your upcoming delivery. The affected item details are as follows: - 2 x ODGER Chair in Blue for $89.00 each, Article #: [redacted]2 We apologize for any inconvenience this may cause. A refund will be processed using your original payment method within 7-10 business days. If you require further assistance, please contact us at 1-[redacted]-[redacted]-IKEA ([redacted]) and provide the following reference numbers: Order Number: [redacted]12 Case Number: [redacted]7 Thank you for your support, and we look forward to serving you again soon. Best regards, IKEA Customer Support Center

Hello Sharon Mitchell, We regret to inform you that some of the chairs you ordered are currently out of stock in our online warehouse. Unfortunately, we won't be able to include the following items in your delivery: 2 x ODGER Chair in Blue - $89.00 each We apologize for any inconvenience this may have caused. A refund will be processed back to your original payment method within 7-10 days. Should you need further assistance, please contact us at 1-[redacted]-[redacted]-IKEA ([redacted]) and provide the following order details: Order Number: [redacted]12 Case Number: [redacted]7 Thank you for choosing IKEA. We value your business and look forward to serving you again soon! IKEA Customer Support Center

Hi, I received the IKEA Ektorp sofa from a friend about a year ago. Unfortunately, she no longer has the receipt, but she believes she used her credit card, and her name might be in the system. The beige slipcover on the sofa has become discolored, making it look dingy despite being spotless. In contrast, the white slipcover on my Ektorp chair, which is older, still looks vibrant and new. I'm wondering if it's possible to exchange my beige slipcover for a white one. Although I prefer the beige color, I'm disappointed with how it has held up compared to the white cover. The slipcover doesn't fit as nicely as I would like, and I have always followed the washing instructions provided by IKEA by not putting it in the dryer. Is there a way for me to exchange it for a new one? The sofa model I have includes a chaise lounge.

Subject: Delivery and Customer Service Issues at IKEA Store in Greenwich I am writing to address a concerning issue that occurred during an in-store shopping experience at the IKEA store in Greenwich. Despite ordering two wardrobes and a stool for delivery and paying for delivery services, the delivery men failed to bring all the items upstairs as promised and missed 10 items from the order. Customer services were unhelpful and uninterested when we contacted them for assistance. After arranging a redelivery, the items still have not arrived, causing significant inconvenience. We are in need of a partial refund and an apology for the trouble we have faced, as the delay has prevented us from completing our daughters' bedroom setups. We hope for a prompt resolution to this matter and kindly request a response via this email account. Sincerely, H. Rashid IKEA Store Location: Greenwich Address: 70 Station Road, Sidcup, Kent, DA15 7DU

Subject: Quality Concern: Discrepancy in Product Description Dear IKEA Singapore, I would like to bring to your attention a discrepancy regarding the product I purchased from your store based on the product description available on your website. The item in question is the Friheten Corner Sofa Bed with Storage in Bomstad Black (Article no: [redacted].[redacted].20). Contrary to the description stating a "Fixed cover in a durable coated fabric with the same look and feel as leather," I have observed that the coating is now separating from the fabric, despite no pets or children in the household. I acquired this sofa in August [redacted], expecting the durability promised in the description, but I am disheartened to see the premature wear and tear on the material. Having been satisfied with a similar product from IKEA in Malta that did not have a coated fabric, I am reaching out to request your assistance in honoring the guarantee advertised. I would appreciate either a full refund or a replacement sofa in regular cloth fabric instead of the coated material. I eagerly await your prompt response on this matter. Kind regards, Daniel

I have a few questions regarding the IVAR shelving system that I need assistance with. Firstly, I am wondering if the IVAR shelving system is on display at Ikea stores, specifically the one in Charlotte, NC. I am aware that it needs to be picked up at the self-service area. Secondly, I am curious if it's possible to place two sets of the 3-drawer units (Article Number: [redacted].[redacted].68) in one shelving unit along with two side units. Lastly, I am interested in creating a corner unit using the 19 5/8 inch corner shelves (Article Number: [redacted].[redacted].09), side units, and an attached 33-inch wide shelf unit with shelves (Article Number: [redacted].[redacted].76). I have the corner post, corner shelf, two side units, and the 33-inch wide shelf. Could anyone advise me on the total length of this unit and if there is assistance available in-store for this type of setup? I appreciate your help. Thank you, Ulli Becker.

I attempted to buy 2 Billy Oxburg bookcases in Wheeling, WV, only to find they were not in stock despite verification online. After an unsuccessful search with a customer service representative, I was advised to return another time or order online. However, online shopping entails a $79 shipping fee. Given the time and effort spent already, I feel it's unfair to bear this cost. I'm hesitant to make the trip again or pay the shipping fee. Could an accommodation be made on the shipping for this purchase to resolve this issue?