I had recently bought a refrigerator which was not refundable, since it was in the depo...

GetHuman-tgvonbre's customer service issue with Ikea from March 2019

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The issue in GetHuman-tgvonbre's own words
I had recently bought a refrigerator which was not refundable, since it was in the depository (in German Fundgrube) but I paid for the full delivery and also that they should deliver it into our flat. Which they did not do. They instead brought it into the buildings ground floor and left it there. PLUS requesting the transportation fee without any further help. I am aware that items of the depository do not come with guarantee but they should still be able to transport such items upstairs. Unbelievable service. Disgusting.
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Ikea

Customer service issue
Reported by GetHuman-tgvonbre
Mar 12th, 2019 - 5 mons ago
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GetHuman-tgvonbre started working on this issue
Mar 12th 8:14am