Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman2457275 may need:
Account name, Account email, Account phone number, Account address, and Order number
Top Tip from another customer
You cancel at anytime by just calling in. You will need to call in immediately or may need to wait for the item to be delivered to return it.
The issue in GetHuman2457275's own words
I’ve called several times today to have an ongoing issue fixed. Last week I made a click & collect order but didn’t end up picking it up in time. The agent at the desk said that he had canceled and refunded the order (this was last week) but as of today I still haven’t received the refund and cannot see the order has been cancelled. I have called several times today, earlier I was told the store person would call me back immediately to check into my order. That never happened. I called back later, and after waiting a long time finally someone answered & tried to transfer me again. I was disconnected. I’ve called several times since, and now it just says your call Volume is high and to check online. I need to cancel & get my refund ASAP.
GetHuman2457275 did not yet indicate what Ikea should do to make this right.
I have an issue with Ikea too
How GetHuman2457275 fixed the problem
We are waiting for GetHuman2457275 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.