Ikea Poang chair -- I am trying to assemble the chair, but for two hours now I cannot...

GetHuman2186151's customer service issue with Ikea from February 2019

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The issue in GetHuman2186151's own words
Ikea Poang chair -- I am trying to assemble the chair, but for two hours now I cannot get the screws for the back of the chair (*x ******* ******) to ***** in. I have tried and tried, but only one ***** has screwed in. I've put many Ikea products together, but this problem really has me baffled. What to do? Is it possible the screws are the wrong size? They simply do not catch at all.
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Customer service issue
Reported by GetHuman2186151
Feb 11th, 2019 - 8 mons ago
I have an issue with Ikea too
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Seen by 4 customers so far
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GetHuman2186151 started working on this issue
Feb 11th 11:12pm