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The issue in GetHuman2147636's own words
A little over a year ago I bought the holmsund couch and paid for it to be delivered and assembled. A week ago I went to take the removable cover to wash it and the guy who assembled the couch screwed the screws thru the couch cover. I spoke to a costumer service rep last week but he said that the system is down so I would need to call back. I've called * times a day and they say there is too many callers to take mine. Help!
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